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based on 35237 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer Service was excellent as was Darren who cleaned my carpets. I appreciated that he called me 30 minutes before his expected arrival during the 2 hour window. He explained everything and wanted to know of any carpet areas of concern or anything when he was done that he could do to make the experience better (there wasn't). He was friendly to my senior dog. Of course I like the no soap residue which was the reason I selected your service (along with a neighbor's recommendation). Carpets were dry after only a couple hours. House smells nice and clean. I will use you again.
Service techs are great--professional but friendly. Great results every time.
The way you back up what you do, the quality of the men who come to clean my carpets and the solutions you use.
tile and grout area cleaned look exactly the same. very disappointed. not much change in carpet either.
No
Great people great job
Your serviceman was efficient and did a thorough job. I knew he was a professional.
Both are great....I have already recommended you!!
I love the fact that you don't leave a residue. I do believe your prices are high enough to include the cost of doing business ($15 trip fee). For this reason, I don't fell I can recommend you to my friends.
All spots & stains were removed. Polite courteous service.
Very effective in stain removal. Impressive.
Techs seem very knowledgeable and they are always very polite and professional.
excellent
No goo left in carpet, very clean; very nice.
Great service. No chemicals. Excellent result.
Lack if chemicals used and really good "water" removal from carpet fibers. Friendly and efficient service workers who explained procedure clearly.
Rashad was fantastic -did a great job re-doing my stairs and was even early! Give him a raise - he was super duper!
carpets are cleaner than with other companies
I love the product that your company uses. The soaking wet, sticky residue of other companies makes my carpets feel dirtier than when they came. Every Zerorez cleaner is very professional and work extra hard to make sure the job is done well.
Appointment was for 3-5. No one came or called until 6. My time is too valuable to wait for 3 hours without a phone call.
I like the gentleman that cleaned our carpets. Professional, efficient, conscientious.
the carpet cleaning was superior -- far, far better than coit did about 6 months ago
Our carpet has never been so clean. Zerorez removed stains that have been in our carpet for years, even after prior cleanings. And our tech was very personable, considerate, and efficient. I will definitely use Zerorez, and only Zerorez, for future carpet cleanings.
quality staff.
A couple of days after having my carpet cleaned I noticed that one spot (that had been particularly dirty) needed to be gone over again. The technician was back within two days to give it another go over and my carpet was perfect.
I liked the entire methodology of your process; not using soap, heating the water by using the drive to the customer's home, the water being highly alkaline - it's ecologically responsible and a more effective carpet cleaning than any I've had in the years I've gotten our carpets cleaned. I liked that there was no "up selling" & the philosophy of your company is to do the job the customer contracted but explain that other services (wood floor cleaning, tile & area rug cleaning) are also available
Friendly employee ( his name was Livingston) - the water cleanser seemed to clean well. Carpet was not crunchy after it dried like you get with sone conpanies
Excellent results, competent, friendly and efficient workers.....
No chemicals and great service!
No residue. No chemicals. No odors. Great service. Very knowledgeable.

They are very thorough...