Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34866 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 19, 2015 — Rated 10 out of 10 by J.K. Zerorez Los Angeles
What do you like about our products and services?

Michael did a very good job and is extremely professional.

Thank you.
Report a concern   October 19, 2015 — Rated 10 out of 10 by J.W. Zerorez Los Angeles
What do you like about our products and services?

Like the idea of not using harsh chemicals.
Report a concern   October 19, 2015 — Rated 10 out of 10 by R.R. Zerorez Los Angeles
What do you like about our products and services?

The service was clean, quick, and well performed. Everything I expected.
Report a concern   October 19, 2015 — Rated 5 out of 10 by M.O. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

It is an expensive treatment and took a long time to get my item back.
Report a concern   October 19, 2015 — Rated 10 out of 10 by M.V. Zerorez Los Angeles
What do you like about our products and services?

It was very quick and they came before the time scheduled
Report a concern   October 18, 2015 — Rated 10 out of 10 by S.E. Zerorez Los Angeles
What do you like about our products and services?

I like the use of extra hot water to clean the carpet, rather than detergent. I liked the care taken to ensure no damage to our wood floors. I liked the speed with which the job was done.
Report a concern   October 18, 2015 — Rated 9 out of 10 by Dale Babb Zerorez Los Angeles
What do you like about our products and services?

I responded to the invoice wondering why you don't provide tech cleaning a shower with a tool or device that could get into crevices & corners. Instead, I have to spray those areas with bleach & hope it works. Sorry, but I expect more for $150+ per shower. You did though do a decent jobs with my old carpets a while back. Best results I've ever had
Report a concern   October 18, 2015 — Rated 8 out of 10 by S.M. Zerorez Los Angeles
What could we do to improve?

ZEROREZ DRIVER CALLED ME AT 10:30 AM AND TOLD ME THAT HE WOULD BE AT OUR HOUSE BETWEEN 11:AM AND 11:30AM. AT 12:30PM HE CALLED AGAIN AND SAID THAT HE HAD HAD ANOTHER JOB TO DO BUT WOULD BE AT OUR HOUSE AROND 1:30 PM WHICH HE DID. SEEMS TO ME HE SHOULD HAVE CALLED US BACK WHEN HE RELIZED HE HAD MADE A MISTAKE AND TOLD US.AS ALWAY WE LIKE ZEROREZ A LOT. TKS First name removed
Report a concern   October 18, 2015 — Rated 10 out of 10 by Frances McAuliffe Zerorez Los Angeles
What do you like about our products and services?

PRODUCTS DO THEIR JOB.

SERVICE PEOPLE ARE WELL TRAINED, COURTEOUS AND DO THEIR JOB.
Report a concern   October 18, 2015 — Rated 10 out of 10 by M.N. Zerorez Los Angeles
What do you like about our products and services?

Our service rep, Sal, was awesome! He did a great job on our area rug and removing stains. Thanks
Report a concern   October 18, 2015 — Rated 10 out of 10 by Bobbi Koonse Zerorez Los Angeles
What do you like about our products and services?

They cleaned our dirty pet stained carpets beautifully and they look and feel like new! The service technician was prompt knowledgable and friendly. The price of the service was very reasonable, I will definately be using them again!
Report a concern   October 18, 2015 — Rated 10 out of 10 by S.P.S. Zerorez Los Angeles
What do you like about our products and services?

gets clean-dries fast.
Report a concern   October 18, 2015 — Rated 10 out of 10 by Vivienne Allen Zerorez Los Angeles
What do you like about our products and services?

Easy to get appointment, called by tech as he was available earlier, clean, courteous technician ! Honest, accurate measurements,fabulous and efficient cleaning of both carpet, travertine and grout!
Best of all - no up selling! ! What a pleasure!
Thank you so much!
Report a concern   October 18, 2015 — Rated 10 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

Chem free, courteous, quick.
Report a concern   October 18, 2015 — Rated 10 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

Livingston, is a very polite and professional individual.
Report a concern   October 18, 2015 — Rated 6 out of 10 by D.P. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

He was very friendly. Told us about his experience. As I told him about the problem areas I felt he had listened. But the stains are still visible.
Report a concern   October 18, 2015 — Rated 10 out of 10 by A.K. Zerorez Los Angeles
What do you like about our products and services?

Customer service is very good. I always receive a reminder call and the driver also calls and provides an ETA.
Report a concern   October 17, 2015 — Rated 10 out of 10 by T.H. Zerorez Los Angeles
What do you like about our products and services?

Everything!
Report a concern   October 17, 2015 — Rated 10 out of 10 by C.P. Zerorez Los Angeles
What do you like about our products and services?

The fact you don't use detergents and the prompt service. Thanks!
Report a concern   October 17, 2015 — Rated 10 out of 10 by P.R. Zerorez Los Angeles
What do you like about our products and services?

Service techs are very friendly
Report a concern   October 17, 2015 — Rated 10 out of 10 by S.S. Zerorez Los Angeles
What do you like about our products and services?

That there are no chemicals used
Report a concern   October 17, 2015 — Rated 10 out of 10 by Theresa Russell Zerorez Los Angeles
What do you like about our products and services?

I like how clean the floor feels and that there is never a chemical smell after it is done. I love when things can be cleaned in a healthy way, healthy for me and the environment!
Report a concern   October 17, 2015 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

The people you employ are always courteous, friendly, knowledgeable and professional. The results are always excellent
Report a concern   October 17, 2015 — Rated 9 out of 10 by L.P. Zerorez Los Angeles
What do you like about our products and services?

Good results after the cleaning. All but one of your technicians were very proficient and helpful in many ways.
Report a concern   October 17, 2015 — Rated 10 out of 10 by Deborah Lehman Zerorez Los Angeles
What do you like about our products and services?

On time arrival. Gil was very courteous and professional. He moved furniture that was too heavy for me to move on my own. My carpets look amazing. Gil advised me that a few pet stains might not come out prior to cleaning and why. Although he wasn't able to remove them completely, they do look less noticeable. Even though I was alone in the house, except for my dogs, I felt very comfortable with Gil cleaning my carpets. I heard about Zerorez from Bill Handel on KFI and am very impressed with the service I received.
Report a concern   October 17, 2015 — Rated 10 out of 10 by K.B. Zerorez Los Angeles
What do you like about our products and services?

no chemicals and water extraction
Report a concern   October 17, 2015 — Rated 10 out of 10 by G.B. Zerorez Los Angeles
What do you like about our products and services?

people are friendly, very helpful. Carpet is not only very clean but soft feeling not stiff from soap resiude
Report a concern   October 17, 2015 — Rated 10 out of 10 by C.S. Zerorez Los Angeles
What do you like about our products and services?

ALREADY DID refer & highly recommend, Livingston!
Clean, clean, clean. . . & respected our home-
Report a concern   October 17, 2015 — Rated 10 out of 10 by M.C. Zerorez Los Angeles
What do you like about our products and services?

The techs we
Report a concern   October 17, 2015 — Rated 10 out of 10 by M.H. Zerorez Los Angeles
What do you like about our products and services?

You're very thorough and friendly.

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