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based on 32837 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your Tech was great did a very good Job.
I will know better after I see how the cleaning holds up. So far it looks good.
I would like to get an invoice - I was told it would be emailed - didn't get one.
I think the tech could dispose of the dirty water in a better way. It was poured into the middle of the street - so residue remains and looks bad. Not to happy about that. If he had asked me, I would have selected a place for him to pour out the water.
My carpet and sofa were very clean and dried quickly. Brett did a great job and really helped clean my carpets, sofa and rugs. I highly recommend Brett and Zerorez's services. Thank you for another job well done.
I have used Zerorez for both of my homes. Originally, I liked the concept of Zero residue, but once I met the service men, I will not use another company. Each time a technician came to my home, they were on time, polite, clean cut, and professional. I knew when I needed our new home 's carpet cleaned( previous owners had a dog, as do we!), I would call Zerorez. The Back to School special was perfect timing for us.
When Brett came our home on Tuesday, i was not disappointed. He was just as professional as previous technicians, did an outstanding job and was very nice. I would request his services again because he took pride in his work and is committed to the company.
The carpet seems to get dirty just as fast as a non=zero res company
Carpet looks like new. Rashad was extremely professional.
Check your records before you send a technician out. Need extra long hoses and technician was sent out with hoses that were not long enough even though you have cleaned at this location before.
Prompt service. Carpets stay clean all year: no spots return!
Tech arrived on time, explained the process, did the job as discussed. Took care of moving furniture and other small items. Great job!
Marcel the service tech was great!
my carpets turned out beautiful!
YOU ALWAYS SEND A WELL QUALIFIED PERSON TO DO THE JOB .THE TECHNOLOGY THAT IS USED BUY ZEROREZ LEAVES MY CARPET PERFECTLY CLEAN.A CLEAN THAT LAST A LONG TIME.
They work as stated.
Both reps with whom I interacted, Mr. Bollmann at the office and Sal the technician were helpful and responsive.
They honored the representations that were made in the advertising and verbally. That's rare in the service business. The job was done quickly and the results were to my standards. I am happy to recommend ZeroreZ and your reps.
You can use my endorsement providing I get a chance to preview any copy that includes my name.
A.J.C.
Te job was done very professionally, the service work was courteous,honest and kind.
Quality of product. Extremely competent, professional and friendly technicians.
Parts of my carpet were missed and not cleaned.
The technician was knowledgeable and friendly. He took a little extra time to explain the difference between your system and the competitors. I like the fact that you don't use harsh chemicals.
The serviceman was very nice and neat.
Great value, cleaning in the most true sense of the word; all delivered by courteous, knowledgeable, and respectful technicians. Thank you!
Very efficient
Our technician was very efficient, hardworking and conscientious. We will continue to recommend Zerorez to everyone we know who is in need of competent and professional rug cleaning. First name removed T.
On time to arrive, friendly, informative and professional!
very [polite and efficient. Products used got the job done well.
Process works.
The technician was quick and dis a wonderfull job.
The carpet is popping up all of the original dirt and spots everywhere. I am extremely disappointed and displeased with the end results. I would completely discourage any of my friends and family to pay this high price for such a carpet cleaning service. I have pictures before and after and I feel that this was a bad choice for me. I should be given a refund. This experience has been very stressful.
I needed an area touched up that was not as clean as the rest of the floor and I am having to wait 2 weeks to have it cleaned.
as advertized
I like the way our carpets stay cleaner much longer after Zerorez cleaning. BUT, I must say, that after I called and left a nice message about the service we got from the technician, we moved our two sofas and love seat out and found that the carpet underneath had NOT been touched. My husband had offered to help the technician move the sofas, but his help was never requested. We assumed the technician had moved them on his own. We have used Zerorez for years and have never had the sofas not moved. The underneath carpet was ALWAYS cleaned, and foam pads put down under the sofa legs to prevent discoloration to the carpet. Other than that disappointment, we were happy with the job.