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based on 32860 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech was very helpful and friendly.
Clean products
Doesn't use chemicals
Everything. The technician did a super job. Quick, thorough, professional.
The technician did a good job on the carpet cleaning and completed it in 2 hours, but he showed up earlier than I had been told (11:30 rather than between 1:00 - 3:00) and I did not receive the 30 minute call when he was on his way that I was counting on - I had to come from work. I was overcharged for the work in relation to the estimate I had received, and had to reply to the e-mail sending the invoice to request a refund, which I understand is coming. If you submitted the invoice to the customer and then accepted payment, this problem could be resolved.
guy was professional and courteous, showed up on time.
Michael showed upon time with a great big truck full of equipment not just a little van with a small heater. Upholstery came clean that did not with other cleaners. Carpets and furniture dried as advertised even though it was raining. Great job.
Soon after moving into this house, we re-carpeted everywhere except in one room. We have wanted to finish the remodeling, but have not done so for a variety of reasons. The carpet in that room was especially nasty and dirty. We needed it clean for an event at our house next weekend. Even after a good cleaning, we knew that the carpet would still look nasty, but at least it would be clean. We were wrong. The carpet looks AWESOME! We never dreamed that it could ever look so good. Thank you! You gave us one less thing about which to stress. Additionally, the price was very reasonable and service was great.
Thank you again.
No chemicals, safe for my kids, excellent technicians!
The carpets look great and the office chair that I thought would not be recovered looks and smells great, too! The draw back was pricing. I knew the cost for the chair. I gave an estimate of the total square footage through the website, but the person I talked to just wanted to know the number of rooms. She didn't ask about stairs, bathrooms, or hallways. She also didn't mention the optional protecting or what that cost. The final price on just the carpet cleaning was 50% more than what I was quoted. That was quite the sticker shock! I would appreciate a more accurate way to price my order.
My carpets stay clean. The service is great. Every Zerorez tech I've dealt with has always been courteous and informative.
What I like best is that there are no residual toxic cleaning agents left in my carpet to collect dirt and nothing toxic to pets. Zerorez is the best clean available!
Friendly staff. Work organized and clean.
Not using chemicals
My technician Robert is the best! He is very efficient and thorough. I highly recommend him.
The techs are really interested in getting out all the stains and making the carpet really clean.
Operator arrives within the prescribed 'window' and called 1/2 hour before arrival as agreed. Carpet is cleaner than other services have left it and the spots down't come back nearly as soon. The operator is careful to not have water drip off the ends of the stairs onto the walls.
Clean, quick-drying products, and the process doesn't take long
clean, environmentally friendly, effective!
They clean very well. My carpet looked wonderful.
J. Last name removed
the gentleman here was lovely. very professional as well
My carpet looks New!!!
Our rugs are softer and stay cleaner for a longer period of time.
Dennis did our carpets this time and he does a great job and we will be asking for him in the future.
Really clean look and smell
Simple, clean, effective and no after odors. Dries rapidly. Technician was knowledgeable and conscientious about doing a good job.
There honesty,friendly,on time,& service.
Fast, efficient, easy to make appointment, on time, knowledgeable
Everything.
Chemical free, friendly, and efficient.
I paid 150 extra for a spot were a dog had peed and it still smells of pee and fees like it has something on the carpet. The rest of the carpet looks, smells and feels great.
The technician was vary organized. He reviewed the areas we wanted to clean and he completed them 100%.