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based on 34665 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very easy prep. Tech was so accommodating & professional!
Jorge was friendly, courteous, and did his best to give us a clean carpet
I always ask for Eduardo (Orange County) because he gets spots out and my carpet always looks good after he's done. He's very considerate.
Good prices, good product, reliable. Excellent technician
Good job!
Great service. carpets are clean but not too wet. Serviceman was excellent
The method you use to clean
Eduardo was a hard worker. He did a great job. Very happy
Excellent
Sal, our cleaner kept us apprised of his expected arrival, he arrived within the window given at the time of booking, he was extremely careful with the preparation and spot treating, and overall did a great job. He is personable and professional. I will absolutely use Zerorez again!
He was on time courteous and did a good job
Sal did a great job as always. Came on time and worked quickly. So happy to have a great rug cleaning service. Diana Schlesinger
First timer here! Very impressed with on-time service! Maurice North, the technician,was terrific!! He worked very hard, asked questions, wanted us to check over all the carpets, and was cheerful and friendly!! I would always ask for him to come out again to clean!!
Product great and technician very friendly and professional
Have used ZeroRez for many many years. Maurice was fantastic. Went beyond his way to make sure work was done correctly. Would highly recommend him to other to have their carpet needs taken care of. He deserves a raise.
Did an excellent job.
I order a Dr Walt tool # 320B in your on line catalog it was listed tool only and it came with a extra cutting blade the tool to replace the blade and the bleed cover when I received the tool the extra cutting blade was missing so I called your Customer service number and told them the extra cutting blade was missing he put me hold and check when he came back on line he said that yes it should of been in the box and asked me to double check to make sure that it wasn't in the box when I told him that I opened both ends of the box and no it not there he told me that he would open an new order and send it to me, he also told me to call back the next day and make sure it was order so when I called the next day I was told that it didn't include the extra cutting blade I told her yes it did its in your listing and I asked her to look when she did look the listing had been changed when I told her that I called yesterday and the person I spoke to confirm that it did show the extra cutting blade was included she told me that when they find a item in this case the tool that I Order was listed wrong they update the items the problem I have is that when I purchase this tool in good faith it did include the extra cutting blade and it not my fault that it wasn't properly listed she told me well it's not included now and then I was just disconnected
The real problem is that I thought that I have found a good company to work with it very easy to order parts it was shipped in one day and I received the tool in two days and it was box good but when I ordered items I expect to receive what I ordered so I am very disappointed
Name removed
This is our first experience with Zerorez and it was great. Everything went as planned from the pre service call to confirm the time, to the professionalism of the service technician and especially the job itself. All of the stains are gone and our carpet looks great. We also had the tile in our bathroom cleaned and it really needed it! You can even feel the difference with bare feet. We have had much construction work at our house in the last year and nothing went as smoothly as our experience with Zerorez. I am so pleased and would highly recommend them.
Teri S.
My carpet stays cleaner much longer than with other products. The technician are efficient, polite and friendly.
The whole system works to clean carpets and furniture quickly, and without a lot of water.
Everything. Sol was the best cleaner we've had
Very responsive. Technician did a great job and explained things thoroughly
Efficient , professional technicians!
No added soap! Maurice did a great job
Attention to detail
I am so far very happy with the carpet. The gentleman that did the cleaning was very kind AND informative!
Jorge Martinez does an outstanding job of cleaning our carpets. Extremely detail oriented, and very careful with protecting furniture during cleaning process. Prompt, courteous and a huge asset to the company.
When I received Your several Text/Email solicitations, I wrote back saying “CALL ME and gave my cell#,,,but got ‘NO’ calls repeatedly over a year or more,,,until the latest notice then I got a Call,,,,,,,I advised Your caller that apparently Nobody is checking Your text/email for responses,,but instead are apparently relying upon the client to ‘Go-on-Line’ , which is a possibly a costly mistake for Your company!?!!
Matt was great.
Carpets look great.
Price was reasonable.
Response time was quick.
I am annoyed that you charge me for you special water. build it into the price. also annoying the merchant charge for the credit card
Our technician was great.