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based on 34839 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service!
This was our sixth Zerorez carpet cleaning. Their process is the best and we are always satisfied with the results. The tech that performed this cleaning was Edwin and he was the best ever. He was very meticulous and detail oriented. We are very satisfied.
On time
Professional
Efficient
The technicians were great!!
On time! Thorough inspection of my interior prior to beginning the service. Friendly and extremely informative regarding their procedures and what to expect. Overachievers!!
My entire house, stairs and two rooms with carpet, 2 bathroom floor tiles and one master shower tile, and all laminate hardwood flooring was done during their visit. My home feels SO clean! Thoroughly recommend this company.
Julio was great but I was sad all the stains did not come out.
The tech that serviced our house was great.
I have always used Zerorez for carpet cleaning and have always been satisfied until this most recent time. The person did not use any wall edge protection so around my stairway is numerous scuff marks from the hoses. . Also our area rug shows streaking like it wasn’t throughly cleaned.
The cleaning process not only does a great job (without soap), but the sofa/carpet is not soggy wet.
Frequent specials offered.
The tech was very precise and clean
Jeff was on time, very efficient and truly cared about doing a good job. He also gave me helpful tips such as to avoid walking on the carpet for an extended amount of time, especially where he worked on stains, because more water was applied onto those areas. As always, Zerorez did a wonderful job.
Professional, courteous, prompt. Exceeded our expectations for end results, i.e., clean upholstery and carpet.
Service tech was friendly, professional and helpful. Decent prices and good results!
The technician is very courteous, delivering a satisfactory service. Will call Zerorez back for future needs.
The man who cleaned was very good and polite. The product cleans the carpet for a longer time and it dries quickly very good combination. I would recommend Francisco to our neighbors. Very professional
Technicians are courteous, competent, and explain procedures and products very clearly.The end result is excellent.
It is easy to schedule service, and the technicians always arrive on time. My carpets feel wonderful, and there are no chemicals. Francisco was courteous and worked very hard to clean a large area.
Your team was on time, friendly and gave great advisor and were knowledgable. The service was great. We were extremely impressed with how great our stone floor looked after.
The technician was professional and did a great job. He even retouched the areas I questioned.
Quick, clean and especially no residue! I don't have to worry about the dogs and cats being exposed to harsh chemicals. I like the great tips and suggestions and our questions answered by knowledgeable technicians. They exhibit pride in their work! The techs pay attention to details as if it's their own home. I've used ZeroRez for years and will never go back to the other companies.
Your employee/technician Francisco was excellent, professional, courteous and thorough. He should be comended by his supervisor! What a delightful and hard working young man. He was very cautious about the hoses and orange corner protectors. Did a great
Always do such a great job!
I love everything about Zerorez. We wouldn't dream of using anyone else. The results are what I’ve come to expect every time and they never disappoint. It’s easy to coordinate service. Zerorez employees are top notch. Special shout-out to Francisco. He kept me up to date on his arrival then put forth a tremendous amount of care & effort. He did an excellent job. Francisco is an extremely gracious & respectful young man. Zerorez is very lucky to have Francisco on their team. We tell everyone about zerorez.
Your technicians are always on time, friendly and do a great job.
Everything was really professional. I loved Maurice and will get service from him in the future
Good timely response
Technicians are good at what they do, polite, courteous & respectful of your home. I would highly recommend if you are looking for someone to clean your carpet
I don't think Zerore deserves a "10". A "20" would be closer to rating this company and its employees.
If someone is shopping for carpet and upholstery cleaning, they couldn't hire a better company than Zerorez. So affordable and efficient. No hard sales, hidden charges, or bait-and-switch BS, just great professional cleaning. They were right on time, very professional, friendly, and hard workers.
THE PRICE: It is so affordable that I will get my carpets cleaned TWICE a year by Zerorez. Lowest price I found on Yelp.
Upholstery Cleaning - Beyond a '10'. My couch looks better after they cleaned it than when I bought it. The texture was so soft, and the color was restored. Jeremy worked on it for 45 minutes and did a terrific cleaning job. Looks brand new.
Carpet - Another '10'+. The carpet was actually a shade lighter after Jeremy cleaned It. Not hard and stiff afterward, but soft and fluffy. Not soggy and wet. In fact, most of the carpet was dry within a few hours. I had a bad glue stain in one area. When he was done, it was like the stain never existed.
I have two dogs and a 4-month-old puppy. Guess what that means? Yeap, there were many accidents, but the carpet smelled like new when Jeremy got done. Not a stain anywhere.
BTW, I am NOT receiving any compensation for my comments. In my opinion, this company deserves a 20 rating.
Excellent customer service!!