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based on 34665 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Joshua called 30 min before arrival time and was pleasant and polite about explaining the procedure. I appreciated the info because even though I have had ZeroRez here several times, I forget the procedure because I usually have my carpets cleaned 2x per year. He reviewed the procedure used to keep the water healthier for the environment which is why I chose Zero Rez in the first place and I had forgotten "we could drink the water." Also, my husband and I left our home to go to a close restaurant for breakfast while Joshua cleaned the carpets. I told Joshua to call if there was in questions or problems. We had just arrived at the restaurant and he called because I forgot to tell him about our cat who is very social and curious and making it difficult for Joshua to his job. He was concerned about the cat being safe
while he worked. I was thankful he called so I could give him cat care instructions so he could complete his work in a timely manner. Joshua was efficient and effective with cleaning and polite and enthusiastic about his work.
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Everything from the initial phone call until the completion of the job was performed in a very professional manner. The Technician Rudy was very professional, courteous, efficient . Our carpet looks like new. Thank you very much. I have already told several people about your Excellent service. Thank you very much!
Your process is simply the best. Best cleaning. Absolutely no residue. On time. Fast. Friendly crew.
Friendly!
On time and thorough
The chemical-free deep cleaning of my carpet is great.
Francisco did a great job He's friendly great communicator works smart and a joy to be around.
We always use Zerorez for our carpet cleaning and we always ask for Matt - he is a very personable, knowledgeable representative of your company.
Service Technition
Excellent customer service! The technicians, both Jeremy and Julio, are so professional and courteous. They did an amazing job on our area rugs and tile.
Sal is fabulous! Always on time, excellent work ethics, getting the job done diligently!!
Thank you Sal, Zerorez stands above the rest!
Online scheduling was a breeze. Follow up was timely. Tech arrived on time, was polite and professional. Carpets look great! All in all, a great experience. My only caution is that our carpets were wet for close to 24 hours, so that was a bit longer than expected - but we have very thick, high quality carpet & padding, so it makes sense.
Very professional, experienced and friendly. Price is on point as well. We have been customers for many years.
Thank you!
Fast and friendly service, very professional job
You are always very professional and communicative about issues, concerns, and timing. I really appreciate that. Your staff always does their very best:)!
Green products. Friendly, knowledgeable people. I especially liked the careful steam cleaning, not rushed, covered shoes, padding over tiled floors to protect from wet carpet cleaning products. The best I have ever seen: corner protectors so the hoses do not mark the baseboards!!!!.🥰 10+++
I was very impressed with your service and have recommended your service to two of my friends here at Avondale.
Please note that I have some stain remaining in my family room and would appreciate it if you would check this out when you are in this area
Thank you.
They get the job done and the associates are always so nice and friendly.
Clean products is my main reason for working with zero Rez
Good employee johnathon. Clean work .
Eduardo did a great job. He is an EXCELLENT representative for your company. The furniture cleaned up beautifully and the house smells great. I will definitely use Zerorez again.
He went above and beyond to dona great job
Your tech was very professional, very knowledgeable, on time & very personable.
Excellent team associate & an asset to your company
I've forgotten his name but he deserves special recognition.
Cheers, Ted Tracy
Employees always show up on time, are pleasant and work hard to clean our carpets.
Effective and fast!
I am a repeat customer and the service has always produced excellent results. My old carpets look new. The Zerorez personnel have always been courteous and professional.
I have had very good service and results many times! I appreciate your employees kindness, cleanliness in recommending the appropriate service for that days service needs!
Quick drying
On time
Good vleaning
You make my carpets look new again. I have used you all and referred you all for many years. You are the best!
people and service