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based on 35214 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician (Dennis Kennedy) was very professional and thourough. He also took the time to answer all of my questions during the process. We have had our carpets cleaned before by the well known chains, and they have never looked this clean. Our carpet is 9 years old this year and it looks so revived after using Zerorez. Thank you.
Technician was Friendly, knowledgeable and helpful
Very friendly staff and technicians. Technicians are fast, and do an excellent job.
Make sure the truck doesn't leave blobs of grease on the parking lot.
Technicians are professional, call to let you know when they will show up that day, carpets and rugs looked great.
Zerorez was not your typical pull the machine in your house kind of service. It was a truck mounted professional service. The technician was professional, the process took the dirty water down a long tube back out to the truck. Its been 2 weeks and the dirt has not reappeared as with my last service. My white carpets are clean and soft. I will use them again.
From making the appointment to completion everything ran smooth and I'm so impressed
with the way my carpet looks and feels.
Robert the technician was very likable, professional and helpful. He is the one I would
recommend.
Thank you for making me feel my money was well spent. That doesn't happen often in this
world.
Tom did an excellent job. He arrived on time, explained the process and was very professional.
The ease in making an appt was key to the successful cleaning of my carpets. I had a runner which needed to be cleaned outdoors. When I saw that the weather was to be good, I called and you set an appt quickly.
Our technician, Diego, was kind, knowledgable and very nice to my children. I would recommend him to a friend.
I spoke with him about tile cleaning and sealing as well, he was honest about what could be done and what might work on my tile.
I also appreciated that when I phoned the day of the appt to confirm the time, the operator checked in with the technician and narrowed the window time of his arrival.
Very professional!
Did I mention, my carpets look great! The process did not leave any solvent smell either.
I highly recommend Zerorez.
Josh did an excellent job and answered all my questions, honestly and directly. Will recommend your service and your people. Thanks for a job well done.
Very efficient and responsive. Tech was very friendly and knew the product very well.
Diego was on time-pleasant and did a fantastic job! I'm embarassed to say my carpets were awful and Diego made them look new! I can't thank you enough-I'm having a graduation party for my daughter and now I don't have to be ashamed of my carpets! Diego was wonderful and so fast-I have already recommended him to a friend! I will give your company's name to anyone I ever hear of needing carpet cleaning! The process is wonderful and the carpets feel clean and no odor at all! Thank you
Name removed (Burbank)
Everything. Our tech, Livingston was the tops.
The technicians were helpful, kind, considerate, and compassionate.
The owners
Not get the paint on the walls dirty. Also not kill my grass by dumping the water on the lawn.
Zero Res employees are always clean cut, professsional and enthusiastic about working for Zero Res. They all seem to love their jobs and results are always fantastic!
Technician went above and beyond our expectations. I never thought the carpet would be clean again and it looks like new!
Robert, the technician who cleaned our carpet was exemplary. He was knowledgeable professional, and did a great job. Our carpet is beautiful and it feels so clean!
Rob did a fantastic job. Our carpet looks brand new again.
No residue. Carpets were lightly damp and dried very quickly. Professional staff.
The cleaning of the stairs was very quick and not very effective. Last time the operator used a special stairs tool to do a better job. This time he just used the large carpet cleaner tool. When I showed him lots of (dirty) water still in the stair drop, he had packed away his vacuum, and said it will dry clean. The stairs have dirty sides and drops.
awesome stain removal. very professional friendly staff. keith was so great!!
I am looking forward to seeing how long my carpets stay clean with your method.
Zerorez has an advanced scheduling and payment process. I really liked all that. The technician was very good. He was on-time and professional. The carpets were cleaned VERY well. I did feel that my carpets were rinsed very well and there was no smell. I liked the entire process overall.
Deigo was very professional and did an excellent job and yes I will recommend your service
My carpets always look great.
Great customer service. I was very pleased with the results of the carpet cleaning. The techinician Ricky was very knowledgeable and courteous. I will definitely use your service again.
I actually recommended to my sister Michelle Fujimoto who will be calling in the next couple of days.
Easy to book an appointment, attentive representatives, efficient technicians and remarkable results. I am very happy with Zerorez.