- Phone: (949) 387-2222
- Visit Website
based on 34660 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets actually look almost new again. I was really pleased with the results and the person who cleaned my carpet was very professional.
We like the cleanness of the process and the efficiency and knowledge of your personnel, both in the office and on the site.
No soap. Professional staff that is cortteous, cleAn, & conscientious. Fair prices.
Clean clean carpets with no smell! Great workmanship and caring!
The service is professional and friendly. The product is a good solution, however I would like it if the dry time is accurately stated as 6-9 hours in the winter, and 4-6 hours in the summer, not 4-6 year round.
no chemicals / no spots that come back / no chemical smells, only the smell of freshness
The quality of the work was great, the tech showed up on time and was very pleasant. My carpets have never looked so good!
I had a serious soilng problem from a sick pet and the products worked beautifully while the days passed until I could be scheduled for the completle cleaning.
The service was great. Our carpets look and feel so much better than any of the services we have used in the past. The person who came to our home was professional, and very careful about cleaning around the furniture that we were not able to move out of the rooms way prior to his arrival. We will definately be calling Zerorez for our next cleaning. Thank you!
Mr. & Mrs. Last name removed
Torrance, CA
No residue. The carpets look great.
Price
no soap residue
Your claims are true and the technicians I've had at my home have been polite and professional
Pricing seemed a little high
We were under the impression that the furniture would be moved to clean underneath. Some furniture was not moved so when we decided to rearrange the furniture a couple of dirty spots have been revealed. We were impressed at the removal of filth from the carpet since the previous owners never cleaned.
All the pee spots did not come out and I paid extra for this.
Your techncians came, cleaned my carpet, and were ready to leave in a little over an hour. They were efficient and were careful of my funiture. The charges were what was quoted to me over the telephone with no additional fees. My carpets looked wonderful and felt clean & dried quickly. I have already recommended your company to my friends and family. When I need my carpets cleaned again I will call zerorez!!
Fast, efficient, professional, and quick-drying. Carpet looked great!! Serviceman extremely polite and professional.
Your technician showed up on time, smelled good (to borrow a phrase), was very kind, efficient, thorough. Did a fabulous job. He called on his way to my home to let me know his arrival time -- very helpful. I'd use it again in a heart beat!
The servicemen that came to clean our carpets were very knowledgeable and efficient. Job well done! Our carpets were dry by the next evening. It is now a week later and the carpets in all of our rooms look great.
No soap residue
Excellent service. Effective cleaning.
The carpets seem to be be pretty clean. The negative is the technician wanted more money than the Bill Handell special.
I am totally impressed with how clean my rugs look! It wasn't like the other companies where the spots came back a few days later. I have recommended your company to two people already. Thanks Zerorez, I am a happy camper!!!
Prompt proffessionalism and attitude of employees.
Your technician was good. Probably did what he was trained to do. I was very surprised by how wet the carpets were. I had the heat on for 3 hours and then let the furnace fan blow for another 6 hours. Some parts of the carpet were still damp 24 hours later. Your tech did not move the bed to do under it nor did he move and empty dresser to do under that. Neither the bed or dresser were heavy. I think that if you say you will do a bedroom it means under the furniture too. I was charged $300.00 for 5 areas and the top of the cushions on a sofa. It took your tech only an hour and a half to do this. Next time I will go with a cheaper steam cleaning company. Appreciate the feedback request. First name removed
No chemicals. Eco-friendly.
Offer to move the furniture, my wife was home alone and had moved most of the furniture but a couple of the couches are to heavy for her move and the guy from Zerorez did not even offer to help move them. A little better customer service would go a long way.
Robert was very profesional and very detail oriented. So far so good on any return spots coming back. Thanks much
very nice service person, good quality work, a bit expensive.