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based on 32772 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service is amazing and my carpets look brand new again!
Prompt, effective, helpful and it really, really works!!
This the first time ZeroRez has come to my home. I have listened to Bill Handel on KFI AM 640, for years, telling me how great tour service is. We were having a party in a few days and I didn't want to do the carpet myself, again.
Your technician called to let me know he was on his way. He was on time, neat, clean, and friendly. He was also respectful of my home and he was a complete gentleman! While he was working we decided that we needed another room done. When I asked Ricky if he could do it, he said he was happy to do whatever we needed done. Now, that is the kind of employee that makes a company successful!
We are more than pleased with ZeroRez and we will call on you in the future. I will also recommend ZeroRez to all of my friends.
Thanks very much for the opportunity to let you know what I think about your service.
Sincerley,
Rev. Name removed
Your technician was very professional and did a great job. The carpets look and feel really good.
Marcel is great !!!! as well as your customer service.
I am very satisfied with the work, however, I felt the price was a little highter than what any of my friends might want to pay,
The technician was on time, friendly, and gave me some cleaning tips for the rug and also for a leather couch.
Quick and simple, the carpet looks good! Thanks
No chemicals or residue which was important for my newborn babies arrival. My rep Mark was extremely informative and upfront about the process. He was incrediblly nice and very informative. I felt he went above and beyond to help us understand the do's and dont's of treating stains in the future.
Fast service. Carpet looked clean
My carpet looks better than I believed it could. I'm thrilled.
I really like that there is not a residue left behind and my carpets look like new.
Professional employee who did a great job and was on time.
The man who came out was great. He was honest and forthright about what he could get cleaned and what spots would not come out. The carpet came out great.
Technician was on time & friendly
The gentleman who came out was professional, thorough and very quick. I have very old carpeting but it looked 100% better when he was finished. Thanks so much!
Great carpet cleaning!
Our Tech, Ricky Sara, was prompt, professional and did a great job! The carpets look great!
First off, I'm so glad you sent a feedback request because I want to tell you how much we enjoyed having Zerorez. Chris, the tech, was extremely knowlegeable, polite and the hardest working tech I have ever seen. Customer service was top notch and the carpets and couch are beautiful. I can honestly say, that having other carpet cleaning companies come over a 8 year period, I'm so sorry I didn't start with Zerorez. We will not have any other company clean our carpets and couches except Zerorez.
neat clean prompt, iwas very happy with job thanks a.w.
This is the best carpet cleaning method yet. My wife and I both have asthma and allergies and there is no musty smell or any sticky residue on the carpet and better yet none on our feet as we walk around our house barefoot. I had 2 rooms with 20 year old carpet and it has not looked that good since we bought our house. Thanks you very much and Mark did a great job. We have some other items we need you folks to come back and clean.....will be in touch.
I would be glad to give a reference for you if you like.
cleans and dry quickly
This was my first experience using zerorez after being impressed by the commercials touting no chemical use. The technician was prompt, confirmed the areas to be cleaned, which furniture I wanted moved, and got right to work. I had two hallways and the living room cleaned ... all were done in about an hour. It's been almost a week and there are no bleed through stains ... the carpet is still as beautiful as it was just after the technician left.
I think the techician was very thorough with explaining what he was going to do and then did a great job with the follow through. I am very pleased with the results. So far, the carpets look great even with my boys and 2 dogs. I am happy that the Bill Handel recommendation turned out for the best. Thanks a lot. First name removed K
Upon selling other areas of service a price needs to be given instead of "I'll make you a really good deal" explain the deal and the savings in $. Its only a good deal if the customer can afford the service, a "good deal" to one isn't always a good deal to the other.
So far the quality of work has been outstanding though. I wouldn't have had the extra work done at this time if I had known the total cost of the up sells from the start.
Professional service. Environmentally friendly product.
The carpets and upholstery came out beautiful and Livingston was fabulous - hard-working, professional and very sweet!
the carpets came out very nice, and Livingston was very courteous and professional. Good job! tahnks.
The two sofas that you cleaned didn't really look clean. I complained and the person came back....and guess what....the sofa arms finally were cleaned. Unfortunately he didn't do the rest of the sofas so, altho I paid a premium price for your service, they still don't look clean. I was/am very disappointed in your service.
Tech was efficient and seemed knowledgable about his trade. satisfied with outcome of carpets