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based on 35219 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Efficiency, we had other trades at the house that day your employee gave booties to protect the carpet also very helpful
Things
No chemical smell. Nice, polite employees
Professional, efficient, effective
once you have cleaned the carpet, I have the "cleanest" carpet in town. I also want to commend your technician Jose Mijares, he did a superb job. (best job of all technicians that Zerorez sent previously)
Clean
For the first couple days (2-3) after the cleaning the carpets looked amazing and I was very happy. But as days went on, I noticed more and more stains were returning for some reason. It's like the cleaning job just covered the stains up for a little while. Zerorez was more expensive than the past carpet cleaners that I have used, but was willing to pay more since I liked that there were no chemicals used. I can't see paying more if the carpet does t really stay clean.
Reached out to client to resolve issue.
I really appreciate your attention to detail and willingness to ensure customer satisfaction. Thank you.
The service was excellent, and the carpet looks very nice..Our service person
was very personable, and we would even request him again. Thank you for you
very professional service..
Do believe the process is very efficient at removing carpet soil without detergent residue. If your service was more competitive, I would use it more often. Your tech, Dennis, was very personable and congenial and took great care to do a great job.
Everything!!
Ease, nontoxic,friendly serviceman.
You employ an environmentally friendly solution and have great technicians who provide top-notch service.
I thought your servicemen were great! They even did a portion of my stone floor to show me what it would look like, which I am definitely going to have my stone floors done. As far as the carpet, the next day I felt like some of the more traveled-on areas almost looked worse, as if the dirt had come to the surface and stayed there. I have used a bit of the spray solution that was left and it helped but was a little surprised to have to do that. Like I said, I was very impressed by the front area of travertine they did. So I guess I would very likely recommend for stone and I haven't even had the entire floor done yet and I'd just explain about the carpet result.
I love their tech Marcell. He always does a through job. Carpets and or couches come out really nice!
No chemicals and the stains came out great. Friendly technician and very helpful
Prompt! Jose was very pleasant and did a great job
My experience with Zerorez is excellent! Robert is the technician I request...he is always dependable, and represents your company
with such integrity.
I have used Zerorez now for about the last three to four years. It is the only one I will use. Dave, the young man who came this time was great! He came clean and neat. He was very nice and answered all my questions. I will ask for him from now on. Let's not forget to mention he did a great Job too!I should mention I listen to Bill Handle every morning and called Zerorez because of him from the very beginning of my association with Zerorez. By the way hang on to Dave. He is a wonderful representative for Zerorez. Sincerely, Denise Arendts Irvine,Ca.
Dennis called before arriving, came in explained what Zerorez was and did the work well and I would use him againg. The process appears to be really good.
Excellent job cleaning the carpet, left it like new!
Livingston was professional, clean, and friendly. He did a great job getting the stains out of my carpets. I'm very happy with the results!
On time and very friendly and informative. Great results!
I have not been contacted regarding spots coming back within a week. I left a message on Saturday morning ang no response
Contacted client to offer resolution
Professional, stayed in touch about arrival time, and the carpets look great! I will definitely use you again.
Super friendly & efficient
The pet smells are still present
Reached out to client to offer resolution.
Our carpets were beautifully cleaned and they dried quickly.
They clean
My carpet dried very quickly because it wasn't very wet when the job was done.
Everything!