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based on 32806 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the pure steam cleaning method--I like knowing that there are no cleansers on my carpets and they are clean and sanitized.
You do great work, but customer service issues, logistics, broken equipment, blaming from the top down and other drama makes it not worth it.
None to very little chemicals used.
Carpet is left clean and with not particular smells.
Service is straight-forward with no selling involved.
The technician used 'the claw' in a few areas. Wherever he did, there are now darker and bigger spots than if they had been left alone. I now have large 'rings' around areas that were once only small spots. Not good. Can this be fixed?
The service man Robert Keith,believes in the product and company so much. He knows what he is doing and answers all questions asked. he made me feel like i could trust the work he was going to do on my Travertine
By using your service on my rental unites, I don't have to replace dirty carpet!
Faster service from initial appt. scheduling to actual cleaning appointment.
Our technician, Ricky, was very polite and efficient. We appreciate the excellent work that he did to clean our sofa and carpets. The results were outstanding.
Safe, effective and endorsed methodology. Professional representatives.
The capet cleaning turned out beatifully. We had pet urine problems that wee totally taken care of. Robert was very kind and knowledgeable.
some of the spots that i pointed out were high traffic areas and when the carpet dried was not clean
Larry, (I think that was his name) the technician was friendly and prompt. He called ahead to let me know that he was 30 minutes away. And arrived right on time. The cleaning was superb. I'm very happy with Zerorez and will definitely use again!
I like that you do not use any soap products.
Thourough cleaning....timely arrival...friendly and helpful people....however the carpet was much to wet this time and took about 4 days to dry...
Professional and courteous service.
I have had to ask for a return cleaning of certain areas.
best results, and professional technicians
Very professional, quick and thorough.
It has been 4 days and the carpets are still not 100% dry. Because of our holiday party tomorrow, we are forced to put the furniture back.
Dennis Smith was our technician. He was professional and thorough. We've used Zerorez before. We love the way it leaves our carpet clean and free of soap residue.
Friendly technicians, stays cleaner longer, better for you...
Brian was very professional and nice!
Your rep did a great job.
You got the spots out when I thought it would be impossible. Your service rep, Dana, was the best!
Cust service was excellent
You're the only carpet cleaners who both get my carpet clean AND don't leave behind any harsh odors or chemicals. I have a toddler and wouldn't trust my carpet to anyone else for her health.
Very fast, good job, and reasonable price.
I love the fact that no chemicals were used in the cleaning of my carpets. I also thought Chris was a very courteous representative and he did everything he could to ensure I was satisfied with the service. I will definitely be booking a 9 month appointment as recommended by him.
Your staff was very professional and accommodating.
My floor is dingy ,sticky,and dirty looking after it was cleaned and I was told it was because it was wet. That was yesterday and ur is still that way today.it would help if you came back to fix the problem.