based on 39682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The price you quote on a house you've already done in the past should not magically go up when the technician gets to the house. Let me be clear the technician did an excellent job after we got through the pricing issue and had he not been accommodating I would have asked him to leave and never used Zerorez again. Actually, I will probably not use Zerorez going forward due to your overpriced magic water and the price quote changing on a house that is already in your system. There should have been no confusion on the size of my house and the amount of stairs to be cleaned. Also, the previous technician that cleaned my carpets used my water to fill his tank without even asking. I wouldn't care one bit if the technician asked first. Once again, the technician that cleaned my house this time did an excellent job and my dissatisfaction is with Zerorez, their pricing, and the up-sell try that is probably SOP, and not the technician that was sent to my house on 4/13.
Leaves carpets looking and smelling good
the provider was very nice and thorough
Everything has been a great experience so far. I have used zerorez four times
Friendly service.
Clean carpets with no residue. Did a great job getting my red rock dust stained carpet back to some semblance of it's original color. Friendly and positive technician.
Service attendant was knowledgeable an professional at all times
Services offered and the quality of customer service
Carpets came out great. The tech was so professional and did an awesome job.
Everything was cleaned perfectly
Victor, Zerorez service member, provided us with a highly professional service. He is courteous and represented Zerorez business very well. Hope you have more "Victors" in your business.
No, it is not OK to publicly share my name to promote Zerorez.
On time, lived up to what they advertise! Stains have not returned like they do with other carpet cleaning systems.
No residue after carpet cleaning
The technician did a great job cleaning our furniture. My only concern was that awhile after he was gone, I noticed a considerable about of white residue on the hardwood floors around each piece of furniture that was only removed with a wet towel. We are happy with the cleanliness of the chairs though.
It was great work, the Techician explained everything in detail I would not hesitate to use again
GREAT WORK.
Excellent job!
I like the process and service was great. They were on time, professional and very efficient.
Quick, efficient and good
I like the fact that there is no soap residue after they are finished. Very timely and respectful technicians.
The final results on my carpet and the courtesy of your people.
Carpet was cleaner than expected and no odor
Did a great job!
We have used Zerorez for many years, the technician is always professional and all the products work as advertised.
First, the tech took the time to listen to my concerns and answered every question about the expected results based on the long time stains. Second, the time he spent was well worth the money. If I had to rent a carpet machine and the cleaning solutions I would have spent at least half of the cost and still had to do all the work.
Time saver, money savings, a much better job than I could have done myself.
One regret...Not calling Zerorez sooner.
Carlos was great
Carpet is clean and the pet spots came out too
Your service representative are very courteous and aimed to do a good. My carpet looks great, no smell after cleaning. I will used your service again..
your cleaning man VICTOR WAS VERY GOOD AND PROFESSIONAL; COURTEOUS AND HELPFUL
CHUCK VECCHI
Very knowledgeable and hard working representative! Everything came out better than expected! Thanks!
Had carpets cleaned 12/2016 very pleased a 10.Had cleaned 4/11/17 stains still visible.
Professional manner of technician. The only thing I didn't like was that my initial offer was $89 but after he came and added all the precleaning he said it needed, my bill was $232. Not happy about that. I told him every carpet cleaning company ALWAYS seems to do this, just to get in the door.