based on 40024 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very quick, efficient, professional, and friendly.
Very eco friendly and very clean. Service was above and beyond.
Technician was courtesy, polite and informative. I will definitely recommend this company to my neighbors and friends.
By far the best my Carpet has ever looked. Josh did a wonderful job!
everything!!!
They were on time and worked very quick & quite . Good team effort.
Great customer service
Unfortunately carpet cleaning did not produce an effective outcome as normal traffic dirt and stains were not removed.
Efficient, friendly, well explained service.
Outstanding products and customer service, I wouldn't choose anyone else!
Thank you all!
I was very pleased with the carpet and tile cleaning and Andrew was very pleasant, helpful, and did a great job!
your carpet cleaning equipment/formula and customer service!!
Friendly, helpful service tech. Worked hard to get stains of long standing removed with great care. Odors dissipated quickly and carpets were clean and dried quickly. He kept me informed of what and how he was progressing every step of the way. Thank you.
Fantastic cleaning and service techs are wonderful - this last tech was by far the nicest, most efficient, and professional person I have ever worked with in any business, hands down; unfortunately I forgot his name, but I will always ask for him in the future!
Always great results
The two Zerorez members that came to my house were incredibly helpful and friendly. The carpet cleaning was done quickly and perfectly, could not imagine this process going any better than it did.
My carpets really do look better. I also LOVE the free 100sqft of tile cleaning.
Very clean and eco friendly
Professional approach
No soapy feeling when it days.
Always a "job well done!" Carpet is nice and soft and clean when done!
I love the fact that there are no harsh chemicals used to clean and that is very important to me. The carpets looks great once they are done.
how clean we got and the customer service was excellent1
Was told they would be there between 9:00-11:00. as had made plans for lunch later, they did not arrive until 1:00 and I kept calling, also there are a couple ripples in my carpet, they blamed it on carpet not being stretched right, had it cleaned before by Stanley and never had any ripples, was very dissatisfied
Carlos was the best, professional, knowledgeable, personable & detail oriented! I'll request Carlos next time I need carpet cleaning. I didn't believe the carpet could be revitalized but zerorez made the carpet look like new!
Be exact on pricing and don't upsell while on location
Honor the window of time originally given, not be one and a half hours after that window. Honor $25 gift card with no stipulations. Do not charge fuel fee! If it is not worth the customers business to absorb fuel costs, you do not need the customers. When two technicians come and one does 90% of the work, it is not efficient use of manpower
I had a very small complaint about a fuel charge being included on my invoice and zerorez actually called to try and rectify my issue. I explained the only way to fix my complaint was to not have fuel surcharges when the price of fuel is low. I truly appreciate the attempt and the excellent customer service I have received from zerorez.
No soap
Customer service was excellent