based on 40024 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looked so much better after the cleaning. The technician was very polite and friendly.
I used to be in the carpet cleaning business. These guys are many times better than what I could do at that time. In fact we don't let anyone else near our carpets. That's how satisfied we are. The former Zero Rez was called Venturi carpet cleaning. We used Venturi in Seattle for 4 years and then Xero Rez there. and the last 9 years here in Las Vegas. You cannot beat these guys in my long experience.
Service was quick, through and guys were friendly!! No complaints.
not to forget to turn off the water on the side of the house
Quick,efficient,cordial. Excellent work and results.
Your service and dedication to providing excellent service impressed me. In this day and age, it's almost impossible to find that in a company.
Your technician Jeremy is top notch. He explained the process and worked with pride and attention to detail. Not even a minor equipment malfunction stopped him as he fixed the problem and finished off leaving my carpet looking brand new.
Needless to say, you are my go to flooring maintenance provider. I will certainly let all my friends know what great customer service you provide!
Thanks so much.....
Eva
Our technician Jeremy was very professional and through. He did an amazing job and I would be happy to recommend him to anyone.
I think you guys are the best carpet shampoo company in the world...I recommend you to everyone I know and they usually tell me that they "ONLY" use Zerorez...go think!
You advertise the "retwisting" of carpet walk ways, yet the technician had no clue what we were talking about when we brought this up and some of the walk ways aren't that much improved. Also, the technician did not take time on the edge of our main area in the living room and it does not seem any cleaner
Carlos, our technician was very thorough and knowledgeable about the products and services provided
Carpets looks amazing. Love the Earth friendly cleaning process.
the service was top-notched
I have worked with Ben McKee for the past several months. He is very helpful and provides quick responses to my answers. The work crew does a fabulous job and can handle problems when they arise - which is often. The cost is competitive also. We are very happy with Zerorez.
David has great customer service. He told me, if my carpeting needed a touch up, to contact Zerorez and they would return to my home. I appreciated that advice.
David did an excellent job in getting out my dogs urine smell.
They left my laminate floor certainty from their machines
I like you don't use chemicals and the carpet dries quickly. This is my second time to utilize Zerorez. They are efficient, professional and on time for the appointment! I just recommended them to my Godmother.
I requested Eddie,however another man came .I was willing to wait for my person of preference.When I was called ,the employee did not identify himself ..he asked for Mr. Last name removed.I don't answer open ended questions when I answer the phone.In your training I suggest "hello my name is ---,with zerorez".I don't like loads of questions especially since I had your service a month ago."just clean my rug"!!!Look at me when you speak , have eye contact.I will continue to use your service..I want my requests honored.Thank you Name removed.
Great pet stain removal
Victor explain what he was going to do. He was very knowledgeable and polite.
Try everything possible to remove a carpet stain.
professionalism and the product
the carpets turned out nice, you were here on time & didn't take very long.
Great service, techs were prompt, and the carpets are very clean!
Your workman, Rob, did excellent work and was willing to go the extra mile. He is a good representative of your company.
Rob did an excellent job, and was very informative and thorough. My carpeting felt so clean and fresh when it dried. I will probably have my tile cleaned next after seeing the results from having my carpeting cleaned.
professional, non-toxic, efficient
Too many upgrade options, just offer a solid carpet cleaning. I felt like I was going to the car wash and had lots of different packages to choose from. It's an option, yet extra, to use a brush... same story for a protectant.... and so on. Huh? Just clean my carpets.
However, the guy cleaning was nice, a little salesy, but nice and professional. Overall I was pleased.
Quote was $129.00 .
5x8rug.10 months old . $80.00
Total job quote $281.00
Kind of extreme
$513 IS A LOT FOR 1000SF HOUSE EVEN WITH PET SMELL