based on 39682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your service provider is knowledgable, friendly and does a great job at a fair price.
Very complete service. Prompt courteous efficient and well done
Wonderful service I highly recommend zerorez to get the job done right
Carpets feel soft and clean
No residue, quick and easy scheduling. Plus, you don't do a huge time me window that you'll arrive. The two hour window is perfectz
They use only water except where there are severe spots. I had 3 such spots and they're totally gone and my carpet feels good to my bare feet.
My carpet was a mess. Rob came and I can instantly see the difference. The steam tool use to bring the dirt was awesome. I was very happy
very clean and professional service!
Pet cleaning areas look / smell great!!
Where the carpet meets the tile was not cleaned up. The technician should of wiped up the cleaning solution that got on the tile. I should not have to wait for my carpet to dry then have to clean my tile next to the carpet, frustrating.
Your service was excellent. My carpet is beautiful like new. They removed all of the heavy traffic spots. Your Employer Ed was polite, on time & did a great job. Thank you. I will be using you again and recommending Zerorez to my finds & Family.
Clean and professional
Excellent customer service, excellent product! Ed was great!! Very thorough, knowledgeable and great people skills.
I posted my positive remarks on my NextDoor app, which accesses thousands of residents. That's how pleased I am.
Quick and efficient. My allergies were noticeably better right away and the house smelled better. Andrew was professional and courteous.
My complaint is an $8 fuel surcharge. That is not acceptable and will keep me from using or recommending you. I live TWO BLOCKS from the office. I understand the need for fuel surcharges when the price of fuel has jumped dramatically. Fuel costs are currently low and there should be no fuel surcharge for anybody, let alone a customer who literally cost you $0.25 in fuel.
We were very happy with Rob, a fine young man, as I told Tori yesterday when I called in. We love the empowered water system that clean the carpeting looking brand new and dries quickly.
My steps could have gotten cleaner and they didn't do the 100 square feet of grout like they were supposed to.
I lost my security deposit and received this feedback: The carpet smelled of animal urine and was very dirty. It would not appear that anyone had cleaned it after move out. If you did hire this company, I would definitely check and make sure that they went to the unit, because to our knowledge it was not clean.
Was doubtful on what I was being told about how the project would turn out, I take back everything that went through my mind, if there was a scale I would give Zerorez a 500, no joke we were very, very impressed!
paid extra to get pet stains out but did not work young man who came was very professional and pleasant but cleaning left me very dis satisfied and wondered about your guarntee policy
T
Juan and Mike did a great job and my hardwood floors look brand new!
You do not use soap.
Efficient and informative staff and workers. Juan and his assistant did a great job on my carpet.
the carpets look nice and clean !
The technicians were very professional and they worked hard in getting the carpets as clean as possible. I used them on a rental house were the carpets were bad. It looked almost brand new after. Worth every penny! I am going to use the on home also. Best carpet service ever.
Carlos was honest and hardworking. He did a great job! My house looks beautiful!
Excellent customer service from operator to actual carpet cleaning person
Your workers upsold to my representative, based on pet urine disclosures via black light, and while this wasn't totally wrong, it was unexpected. But what was more disappointing, was the tracks left on our pergo floors from the workers after cleaning the carpets. Not cool.
Our technician was awesome! The carpets turned out so clean; much better than we had expected. Thank you!
I wish I could remember the name of the service technician who was at our house, but he was so polite, efficient, and, as cheesy as it sounds, I felt like he really cared about making my house as nice as it could be. He did not try to pressure me into additional products and did such a thorough job of cleaning. Typically after having my carpets cleaned, they return to looking dingy after a week. They still look fantastic! I will be back again!