based on 39682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ryan confirmed requested services. Also mentioned the previous service was done very well and his service was going to be easy because of it. I only use Zerorez. They have always done a great job for me.
Timely, friendly, inf
ormative
I do not as a rule recommend.
You guys are good they clean good. And very friendly.
Carpets look fantastic and the free 100 sq ft of free tile cleaning was so nice of you and smart. We have travertine and it came out so bright and clean, we had him do the kitchen and entryway. We couldn't be more pleased. It has never looked this good!! It's been 24 hours and so far the spots that came off the carpet haven't come back, like they always did with the other major carpet cleaning service we always used. Keeping fingers crossed that this zero residue will be the key to that NOT happening. Will keep ya posted but I'm we're happy with the superior cleaning that was done. Rob was a delight, helpful, knowledgeable, fast and efficient. Thank you.
good price,clean and polite workers,explained every step
The young man who cleaned. He was on time, polite and suggested other things that we needed and I hadn't thought of. He was thorough and patient in being sure everything was very clean.
I also like the fact that you don't use soap in your products.
Your product works. Robert was very nice and informative about the product. He did a great job.
They did an excellent job. However, in order for me to return my house to a more secure condition. I needed to use my wet dry vac to suck up the wet residue so that I could place my stuff back on my carpet.
I paid the extra for the protectant for my carpet; my carpet is now not soft and it was before. I had a chair cleaned...you literally cannot tell at all. This was the most expensive company I've used, but I had heard great things. Unfortunately for me, I did not receive the best.
Cleaning is so fast, it seems like you don't get your money's worth.
You do your best to satisfy the customer. You make no promises but are up front with the customer.
I thought the price for the cleaning of my tile was a little on the high side. It was not a huge area. Your men always do a good job of cleaning my carpeting considering it is pretty old. I have been using you for a long time. I love your product and have only called you back once. I have recommended you to my friends.
This was the best experience we've had with carpet cleaners! Great work!
It has taken well over 30 hours to fully dry in most of my rooms.
All
Professionalism of tech, honesty.
Carpets look fantastic, even high traffic areas.
I'm happy with the service but I think the pricing is inconsistent. I paid the same to have my whole house as I did this time which was only the 2 living areas and not the 3 bedrooms.
Your representatives were very efficient and friendly. I would and have recommended Zerorez to friends. We originally heard of Zerorez at a Home Show in LV and have been using them every since.
The cleaning associate called when he was leaving his previous client with his estimated arrival time. He then arrived when he said he'd would. He was very courtious, he knew his job and performed it very well. We are very happy with the results.
All around great customer service & flexibility. Great company & great employees!
Your service and your products are excellent I couldn't believe how good of a customer service you guys are as a business and dealing with the public your service member David was extraordinary and I thank you guys I highly recommend you guys to my family and my friends
I liked the fact that the water was treated and there were no harsh chemicals. The service tech, Zach, did a great job
quick and efficient
Always friendly professional technicians
Have use them for years and they are simply the very best.
Done in a timely manner. Young man was very helpful and professional looking.
value, speediness, availability
I thought Zerorez was the best carpet cleaning company that I have ever used.
After my recent appointment on Saturday (4/29/17), I am pleased to announce that Victor Szubota has out-performed your previous employees. He went above and beyond what previous Zerorez employees had done, especially on the stairs.
I especially like that the carpet dries in a few hours and not half a day or more. The cleaning solution does not leave the carpet rough feeling. I like the way the Zrlifter made the traffic area look better than just cleaning alone.
I liked the technician, and I liked the service, except that there was a film on the smooth tile that I had to remove with a damp mop. My tiles look great otherwise, and the grout looks very good, too.