based on 39681 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fantastic cleaning and service techs are wonderful - this last tech was by far the nicest, most efficient, and professional person I have ever worked with in any business, hands down; unfortunately I forgot his name, but I will always ask for him in the future!
Always great results
The two Zerorez members that came to my house were incredibly helpful and friendly. The carpet cleaning was done quickly and perfectly, could not imagine this process going any better than it did.
My carpets really do look better. I also LOVE the free 100sqft of tile cleaning.
Very clean and eco friendly
Professional approach
No soapy feeling when it days.
Always a "job well done!" Carpet is nice and soft and clean when done!
I love the fact that there are no harsh chemicals used to clean and that is very important to me. The carpets looks great once they are done.
how clean we got and the customer service was excellent1
Was told they would be there between 9:00-11:00. as had made plans for lunch later, they did not arrive until 1:00 and I kept calling, also there are a couple ripples in my carpet, they blamed it on carpet not being stretched right, had it cleaned before by Stanley and never had any ripples, was very dissatisfied
Carlos was the best, professional, knowledgeable, personable & detail oriented! I'll request Carlos next time I need carpet cleaning. I didn't believe the carpet could be revitalized but zerorez made the carpet look like new!
Be exact on pricing and don't upsell while on location
Honor the window of time originally given, not be one and a half hours after that window. Honor $25 gift card with no stipulations. Do not charge fuel fee! If it is not worth the customers business to absorb fuel costs, you do not need the customers. When two technicians come and one does 90% of the work, it is not efficient use of manpower
I had a very small complaint about a fuel charge being included on my invoice and zerorez actually called to try and rectify my issue. I explained the only way to fix my complaint was to not have fuel surcharges when the price of fuel is low. I truly appreciate the attempt and the excellent customer service I have received from zerorez.
No soap
My carpet and my floors are like brand new. I've been using a different carpet cleaning service and never felt this good after they left. And the tech Ryan is super nice and explains things as he goes along. I will definitely be using you again in the future.
Very friendly/professional/prompt service! Amazing products with no harsh chemicals that actually get the job done with fantastic results! Couldn't be happier with how my carpets look!
Fast friendly always dries fast and looks great
High quality reliable professional service
Kind and courteous service. Answered all my questions. Very knowledgeable.
The service people, the way they leave the carpet so soft and the citrus smell. And boy, can they get the stains out!
Most rug cleaning services have standard some ability to scrub the rugs with basic cleaning. We were disappointed that it was extra for that.
The processes for Zerorez keep my carpets so clean with stains that normal carpet companies can't get out. They were ontime and did a great job very quickly.
Very tidy and courteous....They always do a great job
the very nice person you sent to my house to do the work was fantastic. he is the reason i would tell my friends about your service
Appt was between 1:00 and 4:00. Tech arrived a few minutes after 4:00...didn't finish until about 7:30...too late to be in someone's house doing work. The guy was very nice (no problem with him), but I feel he may have hurried in the master bedroom closet, as carpet is not as clean as it should be. It also took from 7:30 last night until 4:30 today for the carpets to dry. Have never had to wait that long for carpet to dry.
The thechnitian was awesome! Professional and efficient, thanks!
Excellant!
Friendly, helpful service tech. Worked hard to get stains of long standing removed with great care. Odors dissipated quickly and carpets were clean and dried quickly. He kept me informed of what and how he was progressing every step of the way. Thank you.