based on 39680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks a bit cleaner after the second technician went over it. Both helpful technicians explained that my 3 year old carpet, which was rated "better" stain master carpet and "best" padding from Lowes, was still in "okay" shape. It was just worn out and would not come clean. This is a problem for me because I want to sell the home. I want it to show well. Because I mentioned that I wanted to sell the home, both techs told me the new owners would likely replace the carpets and not to worry about them. When I showed continued concern about selling a home with stained carpet the second tech asked what I was running from that I had to sell the house, why did I buy such a big house if I did not need it, and expressed pity that my adult children no longer wanted to live at home. Then he guessed at my age and was very pleased to note that I am old enough to have adult children. In summary, the carpets had to be cleaned twice and traffic stains are still visable, the technicians offer unsolicited life coaching and I am not satisfied. I just want clean carpets, not excuses, not life coaching, I will not recommend this company.
Good results in the cleaning.
Our tech was very friendly and knowledgeable. I loved that he was prompt. The carpets look great and the technician was efficient and thorough. The true test for me will be how long the carpets look this good!
I don't see the difference of Zerorez cleaning carpets than any other Carpet Cleaning company in town and your prices are triple what all other companies are.
professional service up front pricing friendly service personnel carpet clean an odor free
I've been having my carpet cleaned for several years , about every 4 months...this is the best it's looked and felt..plus the tile cleaning made them almost like new....very pleased with the results,company and technician..he explained how the system works without overselling...Definitely will be using them again....until I put in new flooring.
Great customer service and did a great job cleaning!
The cleaning & pet treatment worked out great but what put you all over the top is your service. The technician was pleasant and very professional. It truly felt like he wanted to make sure I was happy with the service.
Your service guy did a nice job and attempted to sell other services as is his job. I just had an old carpet that needed to get as much dirt out as possible. Price was a little high for the area actually cleaned. Very polite operator.
Chemfree, and technicians were personable and professional.
Great reliable products. Happy with overall service!
Dear Zerorez: We will tell friends and neighbors about how wonderful
the Zerorez carpet cleaning is. Andrew was so helpful. He also explained
to us about the best carpet when it comes time for us to replace our carpet.
Ralph and Name removed Umhoefer
The lightest stains were still visible.
Excellent carpet & tile cleaning. The service man was courteous & knowledgeable. Highly recommend.
Thorough, professional, fast
Very friendly technician. Very knowledgeable and thorough. My floors look brand new.
The best technology.
Nice customer service. No pressure to add services. Quick and job well done.
The technician was amazing! Great customer service and did a great job! Price was perfect
Good job. Dependable!!
Well, to begin with I advised the call taker that I needed a large room cleaned that had pet spots. She rehearsed the items we had done on ZEROEZs last visit and I agreed it was the same. When the tech arrived I explained to him the pet spots needed to be cleaned and even went so far as to describe the process that was done the last time we had ZEROREZ come to the house and even told him the tech had to come back a second time to complete the job. He was pretty confident that with his expertise the spots were gone. I told him, good cause he would have to come back if they reappeared, which they have. I texted and called the tech at the number he left with me and even called the company today over three hours ago to get them back today or earlier tomorrow. All she told me is that I didn't pay for the pet spot removal and that she needed to speak to her manager. I was told she would be calling back, so far nothing.
I am bothered by the fact I told both people that I needed pet spots cleaned, in my opinion both understood that. Today, I finally received a receipt showing I did not pay for pet cleaning, however I was charged for the extra sized room even though I paid for a three room cleaning for 89.00. I only had one room cleaned?
Make it right by getting the tech back here ASAP to clean what I had originally asked for, do not charge me for anything extra since I was clear on what needed to be done to begin with. I think it is poor service to leave customers hanging, both the sales tech and the clean tech are not returning my calls for clarification of service.
Your service man, Rob, was punctual, efficient and knowledgeable. We have already
recommended your service to others. Stains were removed & carpeting dried beautifully.
Great service and experience ! Very happy!
It was my first time using your company and the first time my carpets were cleaned by ZeroRez. The tech was terrific and did a very good job. Thank you!
My only problem was with the scheduling. I had scheduled the cleaning 5 weeks ahead of the app't and I was given a 10 am - 1 pm window. At 11:30 I received a call that the tech would not be arriving until 1:30 or so. I explained that wouldn't work for me. The tech arrived at 12: 50 pm.
Only because the scheduler knew that I was getting ready to cancel....
Very Poor. Take a good look at how the customer is treated. We have a life too....
Thank you.
Great service call and great service by the Tech. Already recommended you guys to a couple of friends of ours. Thanks!
The grout cleaning made the tile floor look amazing. The air definitely seems fresher now that the carpets are clean.
Clean product, no left over spells. Quick and easy.
Zak was well prepared and made informed recommendations based on our carpet and tile. The products he suggested made sense, for both short term and longer term needs. He took pride in his work, was very thorough and was a great ambassador for the company.
Better prices and stop paying your technicians to upsell.