based on 40027 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time service, friendly, efficient technician, carpet dried quickly.
excellent cleaning - good price - great service provided by David!
David was very pleasant and did a great job
The service was done efficiently. We are very satisfied with the results
Well let me tell you how my experience went with your company. From the very first phone call. I spoke to Angela. She was delightful , and told me all I needed to know about the service that I needed performed at my home. Chris, the technician arrived at the scheduled time frame and was the most delightful young man I have encountered in awhile. He explained all that needed to be done, step by step and everything he said happened and now my carpets and tile look amazing. Thank for your attention to detail and making me a very happy woman.........
I had a very professional, helpful and friendly service technician do my floors and will definitely utilize your company in the future.
Excellent work
They clean well and no harsh chemicals.
Quality
We were able to get an appointment right away and got a live person on the phone, without too many prompts! The cleaning technicians who came to the house did a great job and explained the various cleaning options to us. They also let us know what could and couldn't be brought back to looking new. After they left, we discovered a few spots we hadn't noticed and they returned within a few hours and took care of these. They did a great job with the cat stains and let us know how to clean future mishaps. Previous to the cleaning, we removed an area rug that showed us what the "real" color of the carpet was. After the cleaning, we could barely see the difference. We are very pleased with the result.
very good service
Customer Service is Great!
Yesterday, Carlos came to our house and cleaned our carpet and stairs. He did a fantastic job and was very professional. Today, our carpets are dry, clean and soft! Thank you, Carlos!
Reliable, honest, good communication, professional employees, effective methods. Good old fashioned values.
Great service and great customer service.
On time, helpful ideas and your product gets the carpets very clean.
Good job done by Bob. Thanks.😀
The finished job looks great!
Roger Was Very Professional! Did a Great Job! Very High Recommended.
Very pleased with the results and the young man was awesome. Very friendly and hard working.
Wanted to make sure we were pleased with the results.
Great work
Guys we're great very satisfied with the results. They were very professional
Our representative, Brian, was excellent in providing us a superior quality of both technical service and customer service. We would use Zerorez again and would also request that he take care of our carpet cleaning.
The problem started with the quote I was given over the phone. I had roughly 350 square feet of tile and wood flooring to get cleaned and I was under the impression that it would cost somewhere around $125. So I woke up at 4am to remove everything from the rooms which was a lot of work. Around 9am the guys show up and I'm quoted $244 for only 3/4 of what I needed cleaned! NOBODY TOLD ME THAT TILE IS $1 PER SQUARE FOOT! I understand that I could have rejected the bid, but my problem was all the work that had to be done to prepare for the cleaning. I took as much as possible out of the rooms to prepare for your arrival. The technician gave me a discount of $.13 per square foot, and I appreciate it, but it was way more than I ever expected to pay and I didn't even get my bedroom cleaned.
Your technicians were professional and did a good job.
I'm very upset that I wasn't informed that tile is MUCH more expensive than carpet. I will never have any work done on my house again without a written estimate. If I had known how much it was going to be, I would have done it myself, but I work for a living and my time is limited. I heard your ad on 840am and you were saying that 3 rooms were like $99 bucks with a 100 square feet free. The woman who I initially spoke with never told me that it could cost more than double than your ad I heard on the radio.
If you want to make things right give me $50 back and tell your radio listeners that wood and tile is way more expensive!
Chris was great!
Great customer oriented service.
Job well done.
Chris was very careful to do a good job. He did a great job, both in the bedroom(carpet) and the kitchen/dining room tile. The really impressive thing about him was that he seemed to be so happy to do a good job very proud of his work. We will certainly be calling you again .
The representative that serviced my rugs (Chris) was meticulous with my rugs making sure he cleaned every corner. He is a credit to your company and if I was one of your competitors, I'd try to steal him from you. Please send him next time I schedule. Thank you, First name removed
Excellent service at a fair price. Very satisfied