based on 39680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very clean feeling result & got a very stubborn stain out that another cleaning company couldn't remove!!
On time. Courteous. Great job.
Good cleaning service
The results are great. The carpets dry fast and technicians are always friendly and professional.
On time and do a great job.
I had Roger on Sat. and h',s fantastic. I also have had Andrew the last few yrs. and is also great.
Our technician Josh was very courteous and professional. We received a call 20 minutes prior to his arrival as requested. I walked thru what we wanted to have done and he explained all of the costs before he started.He was very thorough and did a great job!
The upstairs carpet did not come out as good looking as I thought it would. My Hoover did a better job, but I can't say it got out the deep dirt as your's might have, but the top of the carpet does not look as good as it should to me. My Opinion.
Downstairs the carpet pulled up in a 7ft or so long hump that was appox. 4 to 5" wide and maybe 3/4 " high after carpet was done. Don't know why as this hump was not there before. It did go away after it dried, and we thought the carpet might have to be restretched, but there were items we left on carpert like the reclining chair, sofa, a video cabinet (heavy) by the wall and 2 other items, so I don't understand the hump coming up and then laying back down as those items were there. We only had the tech go around can clean the traffic areas and this area that humped up is not a heavy traffic area nor is it glued together their as we watched when it was being installed. Also the 4 to 5 hr drying time is quite too long, and in some spots it stayed damp for up to 10hrs.
Very nice technician and did a great job.
You guys were very professional very polite and understanding and the service was very good excellent I was very happy after the job was complete.
This is the second time we've used Zerorez this year (doggie issues) and I've recommended them all year! Friendly professional workmen, super clean rugs and dry in a matter of hours!
What's not to love! Any added services are explained and left for you to decide, never a push to have you sign up for them. And the prices are fair!
I was given 100 sq ft. free tile and grout clean. It looked great! When we paid to get the rest of the tile and grout cleaned, but we did not get the same quality as the free area. We had to get the technician out again to redo the work. I'm not sure if it's the technician's fault or just a catch on the free area to get us to pay more money.
Quality of work should have the same standards on all the technician.
The staff was very professional & pleasant and did an excellent job.
My carpets were left crunchy. In all the advertisements and online information, it states that the carpets will not be crunchy.
Extremely professional, employees are always dressed in uniform with uniform trucks. The products dry quickly and my carpets stay clean much longer than ive ever seen with any other company.
I like the fact that the Zerorez process leaves no chemical residue in my carpets. We have had our carpets for many years and had never had them cleaned except for spot cleaning we had done ourselves. Our carpets now look like new. The technician who did the work was very friendly.
Carpet always look like new again after you clean them. They guy that was being trained was quiet and checking his phone while cleaning a few times. Manager training him very kind and polite.
The service representative was excellent...
He explained everything and was friendly and did a wonderful job on the carpet s.
Friendly customer service; timely arrival; satisfactory cleaning process.
Very friendly and worked with us on the price
technician was very helpful and courteous.
loved how clean and soft the carpet felt after it dried.
The person doing the work is very professional and does a very good job. Also like the amount of time it takes the carpet to dry so that we can go on with our daily events.
The Guy work hart and fast,Super nice ,
I will recommend the Service to all my friends
I just feel better after having my carpets cleaned. I just don't want a lot of soap left in the carpet to attract more dirt so I'm glad that zeroez doesn't use soap.
Excellent service and results
My carpets were dry within hours with no musty after smell. Technician did a great job!
The cleaning was well done & done in a fair amount of time. The guy was friendly. As a single person, I'm not a fan of bringing strangers into my house. The Zerorez rep was nice & never creeped me out.
Prompt and very friendly employees. Great work and helpful with any problems or questions.
The technician was great did a great job. Best company I have used in the past 4 years. I would highly recommend them.
Service is always great, especially Victor, carpets and tile always looks brand new when finished.
The techs show on time They explain the products Do an excellent job