based on 41516 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This was my 3rd service from ZeroRez and they never fail to provide any less than 100% satisfaction! Prompt, efficient, courteous, and highly professional from start to finish...I couldn't be more pleased!
I was told that I would only take 4-6 hours for the carpet to dry. It wasn't dry even in 6 hours, so I had to sleep in another room.
Scott Gentry advertises 3 rooms for $89. I was charged $200.00
The young man who did the work was very nice and respectful, but he pulled his hoses through my decorative rocks and spread them in my driveway and on my sidewalk and left them that way. He also scratched my hardwood floor. I didn't report that because my hardwood floor is over 10 years old and has many scratches, but someone else won't be so forgiving.
had prompt scheduling response and carpets came out very nice. thanks good work
My carpet is clean and already dry!
Good service; great deep-cleaning: made super-dirty carpet look almost-new.
Your technicians are always thorough and friendly.
Great customer service, Nontoxic!!!
The guys that came to do the work were great. They explained everything and I feel like I definitely got a fair deal. There is a very noticeable difference in my carpets after they left and I’m happy with the results. They were very knowledgeable and they did everything they said they were going to do and more.
It was delightful. The guy explained everything to me as he did it.
THE TECHS WERE FRIENDLY FAST AND EFFICIENT WITH WHAT THEY WERE DOING WILL BE RECOMMENDING THEM TO ALOT OF BUSINESS AND FRIENDS
Your technicians Michael and rob were so friendly and did a great job on our large shag rug , they were knowledgeable and walked us through process and let us know everything they were doing step by step very good customer service we appreciated that
I am very happy with the results of the floor cleaning.
This was my first time using your company and I will definitely use your services for my carpets as well.
We are pleased
The 2 guys were great. Very polite and personable. They did a great job and if I needed more done I would ask for them. I know one was zac and I can’t remember the other guy’s name (sorry)
michael was awesome,he had another crew member come by he was as awesome as michael he is why i keep coming back to zerorez
Workers were very friendly and accomodating. Worked quickly and efficiently.
Zerorez service is Excellence, and Im always pleased with the cleaning.. Kudos to my last worker by the name of David, awesome job, very professional & plesant.. Thanks! David...
They always do a good job. My carpet are clean and stay that way for a long time after.
Guy to clean my carpet did a great job, however he didn’t offer the pet odor removal
I really think it would help the rep if there was a brush that went up along the carpet edge. I was a little disappointed in the dark line along my base boards. He found a brush in the truck and manually tried to get it clean with some success. If vacuum cleaners can make an attachment for baseboards why can't carpet cleaners? Also I still haven't received my receipt from my credit card payment.
We have used zerorez for a number of years and have always been satisfied.
As always,we give Zerorez and its employees high remarks.
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My carpets look wonderful. Zerorez had prompt, efficient service.
Everything, excellent customer service and very friendly. Job well done. The Cat made a mess on new carpet and it looks new again.
Thanks
1. When I called to schedule, I asked how long the process would take. The agent told me 1 hour.
2. When the tech arrived, I asked him the same question, and he stated 40 minutes.
3. I went and ran 2 errands, came back with 45 minutes, and the tech was sitting in his truck waiting. I asked how long he was waiting, he advised 30 minutes, or more.
4. This means, either he was lying, or the process took him about 15-20 minutes to complete.
5. Later, I checked my voicemail, and a representative from your office (female) left a very strongly worded message. The context of her voice was threatening. For example, "THE AGENT WILL NOT LEAVE UNTIL YOU PAY HIM".
6. This implies lack of integrity on my part. I am a retired military officer who possess more integrity in my pinky that all you collectively. I categorically resent that voicemail.
Price is way too high.
Great service. My carpets looks great. On time. Professional.
Chris was on time and did a great job. He kept me informed every step of the way as he tried to remove a paint stain from the carpet.
Clean, quick, excellent customer service and follow-up
Efficient with results. The cleaning technicians were professional, communicated well and made me feel comfortable as they worked in my home.