based on 39680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The appointment went well enough, but today as the carpets are dry, they look spotty, like there are still dirty areas on the carpet.
Eddy my service technician was very informative and did a fantastic job cleaning the carpets.
They work
Great job. Thank you Kevin and Calvin!
Love your service and love your techs. I do not like to be upsold though
The tech dude came in 2 hrs. early. Good thing I was home. He did a fine job!
I felt like your email invitation for services was misleading and confusing. We were expecting to get the sofa cleaned as a free gift, but a quote of $300 was given.
I was very satisfied with the service I received yesterday, Justin and Bernard worked hard and did exactly as they'd promised and I am pleased with them and what they did. If I was just grading on their visit I alone would have scored them as a 10.....however last year I was not at all pleased or happy with the service provided by another technician. At that time, he used so much water on my carpets that we had to keep the ceiling fans on for three days and nights before they were no longer damp. I had used Zerorez when we lived in another state and had been happy, however after having my carpets cleaned here I didn't want your technicians cleaning my carpets ever again. Justin re-did the carpet yesterday and it was dry within 3 hours, so it can be done..........
Excellent results!
Great service. Very fast and very clean
Techs should be more aware of what special is. I felt like your advertised special did not matter. He would tell you what he determined it would be.
Great service
Fast, friendly, affordable and amazing results !
Michael showed up promptly and completed the service within an hour. He and the staff over the phone were courteous and helpful. We will be using zerorez again for routine carpet maintenance for sure.
Service was excellent from beginning to end. Most important thing is the use of alkaline water
That you do not use lots of chemicals. I’ve always had a good experience with your service technicians.
fast service
Guys were nice and showed up on time. All good.
I feel that compared to competitors your company is the highest . I usually use Stanley Steamer or chem dry but last year I used your company and felt I got food deal. This year I was quoted around 234 to 250 but after techs got here it started at 321 and was able to go down to 286 but could only get scotch guard in two areas. I’m satisfied with the work and professionalism . But the other company’s are good as well in that area.
It was done correctly.
Carpet cleaning was excellent! Tile and grout cleaning was mediocre though.
Ryan, my service technician, was very professional and cleaned my carpeting and travertine tile efficiently and in a timely manner. The end result made my 16 year old carpeting and tile look like new.
Chris t was fast and efficient and did an exceptional job. We had numerous pet stains that he got out and the carpet looks like new
Nothing charming guy Thant came out! Trent?
On time aririval, clean floors with no residue!
The thoroughness and knowledge of your techs and products.
The technicians, Zak & Zak, were very professional & courteous. The carpets look great! Would definitely use again.
Team was courteous and very professional. Happy New Year.
Brian did a great job cleaning my carpets, tile and furniture. He was great,
Zerorez doesn't use chemicals, which is very important to our family since we have a toddler.