based on 39680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
came on time,clean and very professional!
I had 900 sq ft. cleaned. Price is little high. Stairs cleaning price must be at least based on how condition is. Quality of the job was good.
I am so happy with the way my tile looks after the cleaning was done. I never expected it to look brand new. Amazing results. Definitely worth the money I spend.
Great service, emasculate carpets and tile,
The job inside went fine but the vehicle that Victor was driving leaks oil bad, i’m glad he didn’t park in my driveway.
I liked the workers assigned to my house. It is a larger house so I knew that it would cost more than the $200 quoted over the phone, but I thought there was a lot of hocus pocus with the various upsells and options available. I'm not sure that I got the right treatments for the $500 that I spent, in the six different rooms. Also a machine that was used was was working intermittently so that may have inhibited their ability to get the job done to its best level.
Of the six rooms there were only a couple of areas in two rooms that I think could have been cleaner- the master bedroom and the smaller "blue" bedroom. And only two small areas overall.
So to answer your specific question "would I refer?" The answer is yes but I would qualify that with "proceed with caution" as there is a pretty big gap between what is advertised and the best method and pricing to accomplish the goal of cleanest carpets possible.
Also it is a little tough to evaluate the job done until the treatments as the guys can't wait until the carpets set and dry. They did offer to come back and re-treat any areas. I thought that was cool.
So in summary, I would use Zero Res again I just think that the $500 that I paid was a very good premium for the company and for that I should have gotten the full treatment.
The techs were great. Efficient, pleasant, and quick. I appreciate the professionalism and service.
The associate was nice and I would give him a 10 on customer service. But the actual service/cleaning i’m giving a 0 i’m still looking at spots and dirty carpet less than 24 hours after the cleaning which wasn’t What I expected.
Person doing the tile was very knowledgeable and courtesy. Good job
Professional and friendly techs that take pride in their work.
The service is very professional and punctual and I like that there are no harsh chemicals used with the cleaning process.
The guys were very professional. They did a great job, very happy with their work!
nice people who work for you. nice clean work.
nice people and no chemicals
The Zerorez team is great! From setting the appointment to the guys that come out and get the work done. Perfection!
The carpets feel brand new. With kids and foot traffic, my carpets were pretty beat up.. but not anymore. My technicians Chris/Roger were great! Will recommend to anyone and use again.
The carpets come out so clean. I love how soft they are. Best experience.
Very efficient and guys were very good.
Everything good, i have told friends and other business assoc. First name removed
Very satisfied on how the stains came out. Carpet looked great. I have recommended to others.
Quick dry and no residue
Smaller time windows to allow for better planning.
resulting in cleaner carpet
Cost and efficiency
Showed up on time and worked the enitre time to make sure everything looked great and I was happy!
I like the quick turnaround in scheduling, and the might effort to work with us to get the task accomplished
Zack n Anthony did bang up job...
Too bad property manager tracked dirt on the carpet and hour later with her dusty shoes.
My carpets are 15 years old, and they look like new. I am extremely pleased and will recommend your company to everyone. Thank you!
The technicians were great. We are still smelling urine in the area that we had the extensive treatment done. The room has been heavily ventilated but no change in odor.
Tell the cost upfront... Deodorizer fees, gas charge, hallway charge. My quote went from $145 on the phone to $192 and that didn't include any of the bedrooms as the phone quote did.