based on 40960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service. They did an excellent cleaning of tile and grout. I highly recommend.
You personalize them.
We love our carpets now! They look new!
Good communication fair pricing
Prompt, excellent service! My carpets look beautiful!
My carpet always looks great when your guy finishes!
Zach did an amazing job.Second time I hire Zero Rez and completely satisfied. Beyond Happy.Thanks again Zach you Rock!North Las Vegas
Steven explained the process and did a terrific job at cleaning the carpets. The whole process went very smooth. I'm going to have him back to do the rest of the house.
I love the service Leslie & Isaac provided. Kevin was very rude & very unprofessional. The only reason I would use this service is because of Leslie & Isaac. I give them a 💯💯💯 on a scale 1 - 10 they are awesome!!!
Easy to schedule. The service was fast and thorough. I’m very happy with our results.
Competent, professional
Love everything about Zerorez!
Everything is perfect
No chemicals, technicians were punctual and thorough, my carpets look new!
Professional, quick and easy.
They were on time and very efficient. Carpets looked fantastic and dried by end of the day. Guys were very polite and clean with their work. Didn’t leave a mess behind. 👍👍
Would never use your company again. I do not believe the technician was fully trained to take on the two jobs he did. Very poor quality work and extremely poor response from management
When the Zerorez arrives for a carpet cleaning, the Tech attempts to increase the pricing by offering a 'deep-cleaning' method on tough carpet stains! Deep carpet stains are never discussed nor is the increased pricing. Ergo, the price is never fixed. Also, a customer must read the small advertising print that there is an $8.00 fuel charge passed on to the customer. Not sure why the customer must pay for fuel charges on behalf of Zerorez? One final caveat. The Carpet-Tech states that the gas credit card of $25.00 will be mailed. To date no gas card has been received. Senior Citizens, on a fixed income of social security should be treated fairly.
My carpet is still dirty and stains were not removed....called to complain and the supervisor was rude and not helpful at all.
No machines in the house. Tech's wear booties, corner guards and neat.
Everything was great.!
Dried quickly like Carlos said.
Professional and beat and polite.
Great customer service and the carpet is very clean without the after cleaning smell. Our tech did an awesome job.
Your process cleaned the carpet well, leaving no residue. Your contact persons and technicians are first rate.
Michael was especially impressive; honest, friendly, personable and helpful. He is respectful and careful in your home. His concern for the customer is genuine....you are lucky to have him as an employee. I really like that there are no toxic ingredients in your cleaning products...
Thank you for a great job well done. Will recommend to others.
Excellent job from Chris and Anthony. They were both very professional and did a superb job on my carpet which really needed a good cleaning!
hard work and cleanliness
Carlos did a great job. Very thorough.
Great service
Andrew did a great job, the rugs look fine, your cost was a bit high, 200.00 per hour,I wish I could have his job