based on 40963 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always very professional and they do a great job!
Justin was very professional and got everything done to perfection.
Fast friendly and efficient. I have used this company for several years. The do a superior job with both carpet and grout. Thanks zerorez
The freshness & cleanliness!
Your technician Carlos was outstanding! He is what makes your company
Professional
My carpet looks brand new! Will and Steven did an excellent job and had great customer service! They were very thorough and made sure I was satisfied with the job! I’ll definitely use them again in the future!
Rep was on time and professional,did a fine job.{Casey}
Lower prices.
I got upsold on the pet treatment from 500 to 828 based on the tech. Hitting the carpet with the black light and seeing all the stains. So we spent the extra 300 to have service done when all it was was and extra layer of spray that took 15 min to put down. Also i was told the carpet wouldnt be crunchy. So we purchased a black light after and stains were all still there. The carpet is crunchy in areas and doesnt look any better then if we went with the 500 basic service which is still alot for carpet cleaning but i got pulled in by the 100 commercial. I would like to have the extra i paid for the pet service refunded. The techs were very friendly knowledgeable.
Fast efficient and your products and your procedure.
Our rugs look very good. The person U sent work really hard. B Sure U Keep him. All of his work was done well.
Great job by Casey.
Fabulous customer service and fair price.
I like the fact that you were able to get the dog urine our of my carpet.
So efficient and friendly! Prices are better than fair. I always get a good tech, like Fugi.
The carpet comes out cleaner than we had expected EVERY time! The techs tell us what they will do, what it will cost, and then they get right to it. The level two pet stain treatment was awesome. We are so happy and relieved at the outcome of our carpets! Thanks guys.
Quick fast service
I will continue to use Zerorez for as long as I live here in Las Vegas. I will ask for Carlos for he goes above and beyond. Thank you Carlos.
No chemicals....smells clean....dries fast....loved Patrick! He was very knowledgeable about
our carpet...This is the 3rd time I used Zerorez and will absolutely tell my friends
I like that they don’t use harsh chemicals- but do have the ability to remove stains/odors.
knowledgeable staff, no chemicals....fast work...nothing not to like.
I have used your Capet cleaning service three times. Unfortunately your cleaners are not consistent. For example, the 2nd cleaner was great. He went above my expectations. He used a carpet cleaner that spinned over my carpet, and it came out beautiful. The 1st and 3rd cleaner sprayed the carpet with solution and then used a device that vacuumed up the moisture. My Capet does look better, but their is still many spots all over my carpet. I got on my hands and knees and scribed some of the spots out. Even though I am disappointed with the service, I was pleased with the friendly attitude your cleaners showed me.
My room did not smell when I returned home late that day.
If was fast and and officiate and the results are very satisfactory! The guys were friendly and helpful.
Love the way my hardwood floors and carpet turned out. Every thing looks great. They arrived on time and were very efficient and professional. Thanks so much!!
The carpet looks great, last time I had it cleaned by another company it didn't come out as nicely. It didn't take long to get it all done.
Came in the right time that Zerorez said they would. Cleaned carpets very well and I will definitely use them again. Drying time was very quick.
The crew was very knowledgeable and professional.
Safe for my kids and dogs.