based on 40964 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All your customer service
The professional who delivered excellent service and results
Carpet cleaning was great but area rugs were a mess. Called company and they came back and corrected the situation without charge. I'd suggest more training on unusual situations.
All the service people have been so professional & personable. Good service .
The carpet cleaning job was completed in a professional manner.
Markes did a great job at freshening up our tile
Your service person was great. However your solution does not clean my berber carpet. This is the 2nd time I have tried Zerorez, but will not again. No need to respond.
Hi there. The carpets look really good, but we paid extra for the tile to be done and we were a little disappointed. Last time the grout looked so good this time the tile was pretty clean, which I can pretty much do myself. But the grout just didn't look that much better at all. The carpets were really good, though. Just very disappointed in how the group turned out after spending additional money for this to be done. Thank you!
Brenda Gabler
702/Phone number removed
Wonderful, reliable and honest service
consistant pricing
The guys worked from the momwnt they arrived. They were careful to protect the stairs, corner and furniture. I can't say enough good about this company. I have had them before and will have them again. Much, much better cleaning that nay other company I have used.
It was amazing very happy with the service!
The gentleman that did my tile was very professional. He did a very good job and was very accommodating.
I will make sure that I recommend your services to others.
Thank you
Name removed
n/a
I just didn't feel like the tile cleaning (which I spent the most money on) was much of any improvement. The grout is still the same as how it was before and even some of the grout has been removed. The carpets seem good, but there was still some residual smells even after 1 month.
The person that did it was wonderful, but was a bit more expensive than others.
The limited use of chemicals to clean, and disinfect the areas treated.
Every time we have our carpets done we are very happy with the work performed. Will and Mike did a great job and we will be having Zerorez come back for our carpet needs.
Your technicians were very friendly and courteous. The lead tech walked the areas to be cleaned with me before hand to ensure there were no questions or concerns and to provide me with a final cost before work started. The team was quick and efficient and did a fantastic job.
I have 3 grandkids (ages 6 and under) living with me. . . so I love when my carpets after Zerorez has been to my home. This time, I added a recliner to the list and it looked practically NEW after it had been cleaned! I've used other companies before but the results don't seem to last as long as Zerorez. Carlos was on time and super professional. He answered all of my questions before he got started. Estimate was accurate and there were no surprises. Definitely would hire Zerorez again!
The guys did a great job and were very knowledgeable
Timely arrival, clean tech. Courteous. Explained other option like upholstery cleaning.
I like that your products are all natural. The representative that came was professional and did a nice job!! Thanks for the good service!!!
Jesse was great and the carpet and tile look fantastic! Thank you!😊
Your technician was very friendly and willing to explain the processes he was using to clean my carpets and furniture. He did a very good job.
I did a lot of research before making a decision on which carpet cleaning company/technology was the best for my situation, and all the information I gleaned from your website and customer reviews convinced me that your process was the one.
I don't wear shoes in my house and do not eat over or have I ever spilled anything on my carpet, so the only thing we were dealing with was what I consider light traffic indications (even your technician couldn't believe how good the carpet looked and felt) but ONLY in the 'traffic areas', so I quite honestly expected stellar results. Many of the images I saw on your site of carpet so much worse than mine (I couldn't even imagine anyone living in that type of situation), came out looking vastly improved.
My results, once dry (no one walked on it until it was completely dry) ended up looking no different then if I had simply spent a little more time vacuuming the 'affected areas', and by the next day looked no different whatsoever from before the service, so I'm quite simply disappointed in my results... again considering what your web site claims is possible under MUCH WORSE conditions then my own, I felt making my carpet 'look like new' would be an easily accomplished task.
I'm no carpet cleaning tech, but I don't think it was due to anything your guy did/didn't do, but I can't be 100% sure, so I don't know that there's anything you 'can do' to make things right.
Thanks!
First name removed
Both times you have cleaned my carpets and rugs I have been extremely pleased with the service and how my carpets turned out. Thank you!
I liked that it wasn’t too wet and it didn’t smell. I’ve never had to ask for the dining chairs to be moved or the end tables. They said I had to ask. I did ask and they moved them. The dining room chairs, they ask me if I wanted them to move them back. Really, I’ve never had to ask for light weight furniture to be moved. The two guys were very nice,did what ever I ask them to do, but no more. I thought the price was high.
My runs and tile look excellent. Rob was extremely efficient and very polite

The carpet cleaning was really good. The Zerorez truck leaked oil on my driveway. I suggest parking in the street so that doesn't happen in the future.