based on 40964 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not a lot of time was spent on the cleaning the carpets and because of that, they were left dirty. A white rag was taken to the carpet after the cleaning and dirt was clearly present. Called the next day, and the workers were able to come back because the company has a 30 day satisfaction guarantee. The worker said that it was weird that dirt was found on the carpet after they left. He went over two rooms in 27 minutes (compared to the 38 minutes the previous day for 3 rooms, a hallway, and stairs). After he was done with the 2 rooms, he said I went over it 3-4 times. The room did look much better. Which makes me think, why didn’t you just do that the first time? I didn’t appreciate that he highlighted that he did extra work to get the job done when it seems like that should have been the quality of work done the first time he came out. I paid a fair price to get my carpets cleaned and I didn’t get the quality of work in return for what I paid for.
Very friendly & knowledgeable!
Removes pet stains perfectly! Very impressed with our Technician. He made our carpets look brand new!
Always pleased with the results.
They cleaned carpet and stone, tape from area rugs and were polite.
Customer service was top notch. Technicians were efficient and helpful.
Friendly techs and great work!
The ZEROREZ process is simply the best. It is the ONLY carpet cleaning service that I will use. I've always had friendly technicians and fantastic results.
Had to come back twice. Still did not look or smell fresh. Charged more than quoted and expensive for what I had done. Got much better results from small family owned business and much less money. I wanted my money back, however tech was pushy and I have I’ll husband and just did not want to deal with this company any further.
Carpet is cleaned without chemicals. Stains and smells are gone and you can lay on the floor comfortably with no worrys.
Workers are professional, friendly and knowledgeable. Carpets and floors were done fast, to my surprise they were very clean and they carpets weren’t soak n wet. Definitely will use this company again.
Great service and product!!!
Carlos and K. C ere great to work with and were very professional in their work. Kelsiewas very thorough in Nswering my questions nd keeping me informed. Those three employees are a credit to the ompany.
Diverse selection of services taylored to your needs is very important. The guys offered more, but once they understood what I was looking for, they quickly had an accurate estimate ready for my review before starting the cleaning process, that was within my budget.
Love how throrough the technicians were. They were very knowledgable and professional. I will use Zerorez again and refer the company to my friends.
The results of your cleaning are very good, but more expensive than most other cleaners. I was supposed to get ROB, but got someone else. I would have waited for Rob.
Very punctual, carpets look as good as when I first purchased my new home. I will never use any other cleaning company. The outcome of the professional technician, I'm a now a lifetime client!
My Floor is still damp from cleaning
And I could see little Stream areas of urine
With my black light
Great job thanks
I was very happy with the efficiency of service and quality!
Reggie was fantastic! Did a great job making my carpet look like new!
Great employees, always on time and clean perfectly!
The technicians were fabulous and did an outstanding job with extreme attention to detail.
The service tech was on time, friendly, efficient and did an excellent job. My carpets look great and do not have the residue I have experienced with other companies or overly wet carpet.
The best cleaned carpets I have ever had.
The people who work at ZeroRez have all been professionals & do a great job
I love that there is no residue left behind. My carpets smell and feel clean. Ive never been so happy and satisfied with my carpets before. Steven our tech was also very courteouz and knowledgeable about the system and process.
Your guys do a good job! And it leaves my carpets in good condition. And the price is right!
A good job, efficient and nice guys
the rug cleaning was quick and produced great result.
Service was quick.