based on 39687 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Stop charging for gas I feel it’s outrageous. Definitely not right. My job does not give me gas money to come to work.
Maybe I should recommend to the Postmaster General we need to charge monthly gas fees for delivery of mail 6 days a week to every house. What clean up that would be.
It’s the principle of it all.
They were very friendly, so fast and answered all our questions and requests.....
Associates are always very friendly leaves the carpets looking amazing
Excellent customer service by technician, Andrew. Polite, well groomed, a hard worker who is an asset to the company. Carpet looks brand new.
Have used your company many times. This time I had the Duct cleaned along with the dryer vent. Everything was done with professionalism and explained what was doing. Also the Techs showed me what they were doing with the ducts which put me at ease. Will definitely be back, you have a permanent customer in me.
The carpet cleaner was professional and helpful and respectful. Will definitely use again! Did a great job!
Great service for chemically sensitivities
No chemicals used. Dries fast. Stays clean longer.
I can't believe it's the same floor! Zerorez did an incredible job cleaning my tile. I have used them for carpet cleaning for several years but finally decided to clean my tile. Amazing!
zerorez stands behind thier work, very professional.
Very knowledgeable and professional technician. My only complaint is that for being charged $405.00 when I was initially told it was $89.00, my carpets should all be clean, however my one problem room from our new puppy still has the same smell. I should be refused back the extra payment and only charged for the initial $89.00 since the additional services did not work.
I particularly liked your associate Carlos. He knows what he is doing and my carpets look great! A real asset to your company.
On time , courteous, explained everything, friendly & did a good job!!
Everything it was the best carpet experience I’ve had
My experience both on the phone with the helpful, friendly woman who scheduled my service and with the tech who actually did the cleaning made dealing with Zero Rez a pleasure. The tech arrived when he said he would and did a fantastic job of cleaning my carpet. I am totally sold on this company and will happily use Zero Rez in the future and will recommend it to my friends and neighbors.
They work! I’ve been using Zerorez for a few years now and have never had a complaint. Guys are extremely nice and polite. They explain what they are gonna do and then get to it. My carpets always look fantastic when they’re done.
Very efficient and overall very happy with the service.
The quality of service is remarkable and your staff is friendly and knowledgeable!
Our service tech, Andrew, was personable and friendly and explained all the steps and options for cleaning our carpets. We have a rescue kitty with long fur (read: he sheds) so I knew we needed the deep clean option. Like, big time. I had vacuumed the carpets before he came but Andrew pulled up so much fur left behind, I was amazed. Afterwards, the carpets had their true color and they smelled so good!
We love that no chemicals are used, no residue, no smell. Friendly competent technicians.
The technicians are always prompt, professional, and courteous. They give recommendations for additional services, but never pressure you into buying them. I have been using Zerorez for many years and have never had a bad experience.
I just love it all it’s great thanks Dave 🤗😘🤗😊
Price was for right there’s no hidden charges anyway the carpets came out beautiful all the stains came out I’m very happy with the outcome I will be using you again this is the second time you guys came and did my carpets the technician was very professional and explained exactly what he was going to do
Great service
The zerorez team was very knowledgeable and helpful from the scheduling to the service I'am very satisfied!
Fast. Did an excellent job. Had just bought the house and had a dog urine smell in a bedroom. Even the smelly urine residue was gone.
Very friendly and patient staff
Safety As Health Issues For Adults & Pets
Excellent Service With Efficiency
Reasonable Prices & Promotional Savings
Trustworthy
I like how easy the setup was for the appointment. I really liked how friendly and helpful the staff overall was.I also really liked how the technician called and communicated everything with me, and how fast the washing process was. Overall great experience!
I'm sorry but I hate the hustle, I was told one price on phone( if I just got two rooms shpooed, no extras) and double that when the technician quoted me, you have always done a great job on the carpet so I keep you and I know the guys work on commission but seriously, enough!