based on 40964 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I spent $530 to do my house. Had to do the pet oder enzyme chemical all over my house $35 a room + stairs and hallway.
The first issue I had is that the room that smelled like dog pee still smells like dog pee. Makes me think they just rushed everything and didn't do a thorough job. They use a uv/blacklight to show the pee on the carpet before its cleaned, that's great but why not make it a point so use the light after the cleaning to prove the cleaning and chemicals worked??? The 2nd issue I had was they did not move the coffee table, the kennel crate, or end tables to clean underneath them. I feel like I spent a lot of money for a rushed job.
Only positive thing was the technicians were respectful and courteous.
Should not have paid that much for a chemical that didn't get rid of the smell , for no proof that the treatment worked, and for them cutting corners.
I was very happy with Chris and Isaiah they were very professional and very friendly and they did a marvelous job. However one stain seems to be popping back up. Otherwise it's perfect.
Was very happy with service! Technician was very professional and friendly!
Best carpet cleaning ever. Carpet dried overnight and I was really impressed as I have had in the past from other providers wet socks for days. Ask for Juan very experienced and honest. All up front costs discussed ahead of the job. They really worked hard to earn our business and they did just that. I will definitely call them again for a return. We were just about to have the carpet replaced but no need to now. Highly recommend.
Very clean, very good information, great guys!
Chris and Tony were very professional, they answered all my questions and explained the whole process. My 25 year old carpet looks new again! I am so pleased with your service and the results. I have told everyone at work, and my neighbors. It really must be the "magic water" Thank you!
Patrick was great. My Father loves the carpets. Very satisfied customer.
The 2 young men from Zerorez were very professional and informative about carpet care; they worked efficiently and quickly. The carpets were dry to the touch in about 4 hours; we moved furniture back the next day.
I expected a bill of about $107, but after the upcharges and suggested additional services, the final bill was $329. I guess that scares some prospective customers off....
Great service and amazing cleaning !
Excellent job!! Friendly service! Reggie was the bomb!! Cleaned my carpet and two chairs. Got stains out that I thought would never come out!
Very professional. On time.
Please don't send your business emails ever.
Great customer service carpet and tile look fantastic!
Excellent service by the technician
This the second time we used your service. I feel it was not a good job done. I’m think that this maybe a one fluke! No one has not said that they would come out and do it over.
Thanks for asking, you wanted the truth.
First name removed Wright Sr
Las Vegas NV
You guys always do a fantastic job! The techs are all very professional and explain the process they are going to use. Great job ZeroRes!
GOOD JOB, FAIR PRICE
Very disappointed with the pricing. I guess you get the people by charging more for pretreatment than you do for the cleaning. Seems outrageous and the stains are still there and the carpet smells worse now that you cleaned it. Will not use this service again.
Hello, I found your tech Steve to be very helpful courteous as well as personable. Thank you for sending such an efficient person to my home. He honored everything I asked of him he left a very clean house.
On a personal note I have two different places clean by your company within a two day period. I found both Patrick and Steve to be especially pleasant exceptionally good at what they do. Thank you for the services that you offer and Steve even took the time to explain why the water that uses different. As someone is always curious scientifically I found that very interesting and informative.
Thank you again, Paul.
Showed up on time, friendly & did a great job
There is no better carpet cleaner than Zero Rez Scott was my technician he was absolutely wonderful did great job for me I will continue to use Zero Rez and recommend them because they never disappoint.
Knowledgeable,personable technicians and carpets get cleaned.
The technician was friendly and professional and the carpet cleaned up well without any strong chemical smell. The next day the house smelled fresh with just a hint of orange. I will definitely use Zerorez in the future.
Everything.
Your Company from top to bottom...
Class Acts.
The carpets turned out so nice. Very nice to get it clean
Thank You
Kelly
your representative was very professional and courteous . He did a GREAT job!
Great service and on time
Rob did a good job and didn’t try to sell unnecessary services.
When you have your special in the fall, I will use your services again.
Name removed
Great customer service. Knowledgeable techs.
Great but your invoice I was not able to copy it on my system. Rudy Kovalik
Better upfront competitive pricing