based on 39692 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service
Was not totally impressed with the outcome. And the cost to her and $12 for three rooms not very economical
They did a good job but it was wayyy more expensive then I thought it was going to be. I probably won’t use them again unless I can find a good discount.
Excellent job in treating the spots and cleaning the carpet.
Very professional.
What ever job you need to be done on your carpet zerorez delivered
The bio-treatment unit price per room is higher than the carpet cleaning cost. That defies logic. The product is not that expensive.
Friendly, effective, and timely service.
I got tile and carpet cleaned. Tile turned out great. The carpet only being 2 years old looked like it never got cleaned at all. The guy spent more time on cleaning the grout than he did on the carpet. Not happy at all on the carpet. We are seniors so not much traffic on the carpet at all. No I will not recommend carpet to be cleaned by this company!
I most appreciate that upselling was not involved. I received the exact service I requested.
Service was great!
Had to move in to our new home but the previous owner had pets and wasn’t very clean.. immediately called.. Up front pricing, courteous, knowledgeable, and honest.. didn’t try to sell me.. only wanted to help me and my family!!
This carpet cleaning did not work. Within a week and a few days, the rugs showed significant dirt in certain areas of the house. Areas include the stairs, landing and two areas in one bedroom which I use as an office. In addition, there was one area of the landing that retained dirt immediately after the cleaning. It was difficult to notice until the area dried.
I have a dog which has contributed to the current situation. This is fact. I had ZeroRez come last August. The rugs stayed clean for a longer period of time.
You can make things right by coming back and spot cleaning the rug areas that now retain dirt. It's hard for me to believe these rugs got dirty in such a short period of time. If you don't come, I will need to retain the services of another carpet cleaning service.
Liked how my carpets smelled fresh after. No chemical smelll. My representative was very professional and nice..
Customer service and technician really friendly. Really professional service. Thanks again.
The only negative point is the prices are way too much that you advertising at the radio. I didn’t received the $99 for 3 rooms like promised.
Our Tech was amazing. Honest, punctual, and worked quick and did an amazing job. Very pleased
On time and you do a great job. I am, however; still waiting for my $25 gas card that was part of your current promotion.
Doesn’t matter now
Carpets look great and they were on time as promised.
Results were great. Technician was great.
Great service, quality and professionalism. Justin was very copetent in his profession. Thanks for the great cleaning!
The zerorez man came at 6:45 and left at 6:15. He definitely appeared to end his day.
He prepared, cleaned 3 rooms of carpet, and wrapped everything up in 30 minuets. He
Wanted additional money to do free tile cleaning of my master bath, saying it was too
Large and then offered me a gas gift card , which I never receved. I believe I got a fast
Job so he could end his day.
Like how the carpet didn’t feel stiff
Prompt service, professional workers and good products.
Thorough job - made the carpet look a lot better
Responsive and efficient.
Leslie and Joey did a great job cleaning my carpets. they are extremely reliable and great at their jobs.
Recently I had Zerorez clean one of my listings where the owner had 3 cats. A black light used by the Steven, their service person, revealed cat urine throughout all the carpeted areas. With a special treatment Steven was able to eliminate the problem. My client couldn't believe how nice the carpet looked and there isn't a trace of cat urine! Zerorez is the ONLY carpet company that I will use on my listings as well as my own personal residence!
Great Product/method of carpet cleaning; no soap to ruin your carpets! Carpet was left fresh and clean and it dried in a couple of hours even on a rainy day when it was cold out.
Final result of the carpet and stone cleaning turned out great. Staff was very pleasant to deal with and very informative.