based on 39692 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Paid for bio treatment for my living room. Was informed would not smell in that room and it did smell strongly of urine, within hours. Stains also came back as carpet was drying in other areas. Sadly disappointed. Did not expect perfect but too soon for stains. Smell in bio treated room is unacceptable.
Great service, highly recommend
No pressure sales. Good thorough job. I feel like it’s an honest company and every experience has been positive.
Our technicians did a great job and were very friendly!
workers were courteous however I could have done without the sales job to upgrade and get more services. I especially disliked the statements regarding how filthy my tile is (I have weekly cleaning service and my tile looks great.) It was a surprise to see that the total cost for the cleaning was almost 3 times what I was quoted on the phone. However I am satisfied with the cleaning.
Casey was great. He was knowledgeable, professional, and did a great job on my tile and carpet.
Service techs (Leslie) took time to explain process and to what extent able to clean tough spots. Horrible hygiene by home sellers and outcome of carpet and tile clean were great 👍. This was second residence had carpets cleaned and will request added service as we look to sell another property. Thank YOU also to Joe for the assistance. Appreciate the time taken to do quality work 😊 Happy Customer, Kenneth Paul.
My experience with the carpet cleaning I had done was very satisfying. The individual who did the job was professional, pleasant attitude, and I would recommend him to anyone wanting to have their carpets cleaned.
Steven was amazing. He did a great job and explained the process. It's apparent from his pleasant and outgoing personality that he enjoys what he does. Zerorez was recommended to me and I greatly appreciate it. My experience with carpet cleaners in the past hasn't been that great. Steven changed that.
I was very excited to try this company for the first time. Ive used various companies in the past and never had any issues. When I called to make an appointment I went over all my concerns and was quoted a certain price.. I mentioned that I had pet stains and odor and just some stains in the high traffic areas, I also mentioned that I needed the sofas cleaned, who ever i spoke to didn't mention anything about certain fabrics of the sofa costing more than others so when the technicians came out here they wanted to charge me double from what I was quoted.. Then charged an extra 200 dollars for some pet treatments when I was told that the initial process has a solution that handles the odor.. Anyway my point is that if the quote was given to me before hand I wouldn't mind but when they come in and I feel like they are trying to rip me off I get very upset.. My initial quote was approximately suppose to be less than 500, well when they got here they gave me a quote of 1400 then miraculously dropped it down to 800. I still see some of the stains in the high traffic areas and pet odor is still there. I understand that quotes can change but I also know when Im getting take for a ride.. I just feel that what I paid was def not worth the service I received.. I really wish It could've been a better experience
The cleaning technician was awesome and did a great fjob
This is the third time I used Zerorez, they to a great job, this time also had grout done. It came out very clean.
We had ZeroRes do our entire home in Utah when we were selling it and they made the carpets, which had many stains from kids' spills and pets and grease and who-knows-what and the carpets came out looking brand new! Amazing.
So, when we bought our new home here in Henderson, we called on them again and we enjoyed exactly the same experience. Highly competent and professional technicians brought the life back into our carpets and saved us from having to replace the carpets at five times the cost.
We really like ZeroRes and happily recommend them to everyone (and do so in person, not just online).
The technians were very professional and friendly. They explained the process and worked efficiently. The carpets look very good. Iam very satisfied.
Techs are always great. Show up on time and get the job done efficiently.
I am very disappointed by the results of the cleaning. In my opinion the "after" pictures I have seen in ads look nothing like my carpet after the cleaning. The tech warned me that traffic patterns will not go away because the carpet is older than 2 years and the protectant applied at manufacturing is worn off. Basically a heads up that it won't look great.
After it dried up, today the carpet looks maybe 10%-20% cleaner at best!
The tech told me that after the cleaning the gray areas I see are discoloration of the carpet and not left behind dirt. He said that if I was to rub the carpet with a clean towel, nothing will come off. So I rubbed the spot with a paper towel and there was grey dirt on it.
The carpet is 3 years old in a house with no pets, where people have not worn shoes on the carpet.
I will now have to clean the carpet myself with my Bissel carpet cleaner.
I will not use Zerorez ever again and will not recommend it to anyone I know.
Great service!
Great job very happy with the service
Great service
Quick and easy to make appointments. Prompt service and professional personnel. Have used them over 15 times for various friends and family over the past five years.
Reggie was great and did amazing job. His customer service was great but he listened and was thoughtful. Educated me on services and how he was treating the areas. Will request Reggie again!!
Thanks Zeroez.
Always a good job done. Carpets look great!
I love everything about zerorez. I have kids and dogs so without zerorez, my carpets would look horrible. They work fast and the house smells so clean.
Removes all stains.
Great people doing quality work!
Thank you, Lesly and Marcus! My carpet looks like new! Great work!
The service was great!
Everything.....from professionalism and very clean
Justin did a great job on our carpets and chair. Our old carpet looks almost new again!
Everything was great. Casey was very informative and made the whole process go by smoothly. We will definitely call soon for grout cleaning and want Casey to do it. We need to remember to call every 6 months for carpet cleaning. WE WILL Refer you to our family and friends.
Excellent service and workmanship! Team who came to the office were gerat, polite, quick and very neat!