based on 40967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great communication. Technician very knowledgeable.
To many hidden cost and feel nickel and dimed by you
Although your services were quite expensive ($645 for a 2,500 sq. ft. condo) the quality of the work and professionalism of the crew was outstanding. Chris Deak was a joy to work with. If we have any complaint it is that we were not told that temporary bubbling of our carpet was likely to be expected and would correct itself in a day or so. When we returned from lunch we nearly lost it while looking at the extensive bubbling and looseness in all four rooms. It is fine now and the place looks great.
While I can't speak for all of your technicians, I can certainly say that Leslie really impressed me. She was friendly and knowledgeable and all business. Though my carpeting hadn't been professionally cleaned in over 30 years, she sized up the situation and went to work. She was like the Energizer Bunny and once she started, she never stopped till it was completely done. She explained everything as she went along, and made me feel that my carpet cleaning was the most important thing in the world.
I'm very happy with the result and it was completely dry the next morning. Thank you Zerorez.
The first time I worked with your company I was very pleased. The young man who came was professional and did a great job. Our second visit was also a good job however we were quoted somewhere around $270. and ended up paying over $700.00.
On the second visit two men came to do the job. I was at work and my roommate handled things. Evidently she was encourage to have additional treatments done to the carpet.
The extreme difference in price makes me think that you lead people on with one price then upsell them on other things once in the door. Perhaps this works for your business but it makes me think less of your company and I would hesitate to use you in the future.
I am sure you would feel the same way if this had happened to you.
Name removed
The people are prompt, they show up when they said they would. They do FANTASTIC job cleaning the carpet. The price is very reasonable. Just a GREAT overall experience.
Dependable
Great value great results
Get's the carpet clean!
Your rep was very professional and courteous! I appreciated him working with me to understand the best needs for my carpets!
My 26 year old carpets look great
The carpet guy was very professional and he got all the pet stains out of the carpet and it looks like brand new.
Quick service, Non Toxic products.
Customer service was excellent. Friendly and knowledgeable technicians. Very professional. Cleaned up the areas before leaving. I appreciate your service!
Recommend !! Good Service
Anton did a good job. I got the Clay Baker $99. special
Everything! Great customer service and finished product. So friendly.
The other thing that is so important to a woman is that many times we are alone in our homes with a service person or persons and we want to feel safe and comfortable. For the last six years using Zerorez I have always felt very comfortable and secure with your staff.
Thank you, Zerorez!
Quality results
The staff is very knowledgeable and friendly. Appointments are always on time. The chemicals do not leave a smell and the carpet dries quickly. I have used other companies before and have not had the satisfaction that Zerorez Las Vegas has provided.
I feel my carpets become cleaner because they stay cleaner longer
The cost. It was expensive, but the cleaning was thorough and the service representatives were excellent.
Excellent service nice folks ,did a great job no muss no fuss
the workmen were very friendly,knowledgeable and efficient. Second time I used Zerorez.
On time, everything dries fast, and nice workers
Louis was outstanding. He was punctual and explaIned everything thoroughly. Louis is extremely knowledgable, and he is a very hard working and diligent technician.
very professional and on time; courteous and friendly
CHUCK VECCHI
The technician was very nice and the carpets were clean. However, the solution leaked all over the house and we ended up having to scrape it off our tile. Not a huge deal, but just irritating to have to clean after we got the carpets clean.
ZEROREZ WAS AT MY HOME ON TIME. DID A FANTASTIC JOB AND WAS QUIITE QUICK ABOUT IT. TECHNICIAN WAS PLEASANT AND WOULD USE THEM AGAIN. Lucille D.
We were expecting to have it dry cleaned but carpets are clean
Very friendly and excellent work
The tech , Marcus, explained everything about the solution he was spraying, how slippery it was, that bare feet and socks were fine, and how long it takes to dry with the house fans on and the doors and windows open. He gave very clear instructions.
Do NOT share my name.