based on 39694 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional, fast and kind
I really like the way my carpets felt after being cleaned. They were soft and fluffy instead of the hard crusty feeling you'd get with a shampooer that used lots of soap. I also had my tiles cleaned - they look new!
The guy was really nice however my spouse and neighbor agreed with me in that it came out much better when Stanley Steamer did my carpets. I don’t know how to answer the second part of this question. I am just being honest
This was a great experience and the guys were very informative.
Jeremiah was awesome! He was knowledgeable and took his time and took pride in his work. He offered additional services, ones I didn't request, but there was no pressure to buy. Provided estimate for tile cleaning. Said he could do both carpets and tile, same appt. We agreed to have him do it. Holy Cow!!! We have only lived here 2 years. Had NO CLUE that our tile was that dirty! It literally changed the color of the tile removing all the dirt! Drastic change! I was so impressed with the cleaning and your technician! We will refer everyone to you guys and recommend Jeremiah! We own a company and know how hard it is to hire well. You got a great employee!! THANK YOU!!
Ive never been disappointed with the results. This last service was b6nfar the best server cue I’ve had. Chris B was outstanding and so,were the results.
The smell in the carpet is now magnified. I'd like a refund for that area of carpet as we will not have to replace.
Fast and do a good job
Technician was knowledgeable and took his time to make sure the job was done right. No high pressure sales while he was there. Furniture looked and smelled great. Thanks for the great service!
The service men were professional and promt. They did a good job cleanig the carpet.
Yes
Carlos and John showed up on time. They did a fantastic job. They worked hard, continuously, and finished the job in a reasonable time. I was very happy with their work and would highly recommend them and Zerorez to others.
Patrick was awesome.... very personable and knowledgeable. Would recommend him to all my family and friends. Was on time and fast also did great work
I like Zerorez because it doesn’t leave a sticky residue on my carpet. So its not crunch likes so carpet cleaners do. This is the second time I’ve used Zerorez, and my carpet is now three years old and it’s as nice as the day it was installed. Thanks Zerorez ❤️
The technician, Justin, was very knowledgeable, pleasant, and did a thorough job.
Carpets always look great and super courteous staff.
Excellent! Fast, friendly and will use again
Very neat service staff. No harsh chemicals and no lingering smells.
The carpets were really wet when the technician left. They were so wet they were bubbling & separating from the pad. The carprets were still wet 3 days later. Not only were they wet, they were crunchy which is surprising because it is the opposite of what is advertised. I have used your sevices before and I was happy. This time not the same quality of service.
First I want to thank the driver for waiting on me since I had phone problems and did not get the courtesy call before my appointment. However, the helper of the driver was not much of a help. I wanted zerorez to clean underneath the two beds and when I was pushing them from left to right, he did not help. Mind you I am a woman and it's only courteous. Then after the cleaning was done the helper hands me the plastic to put under the foot of the beds. I asked him to do it and he still didn't. The driver did work but hos helper was no helper at all.
Quick response. Friendly staff. Quality work.
Good. Recommendations for different home cleaning products were discussed for better results on floor tile care.
Had serviceman come into house for carpet cleaning and had to take my dog away while he was there.When I returned the serviceman was gon and had talked my wife to pay for upgrades that cost over 200 dollars more than the carpet cleaning I expected. We have used your cmpany before and never expected that this would happen.
Tech mentioned addition services but didn’t push when I told him I wasn’t interested. He was polite and professional.
In the past the technicians were really friendly and compassionate. The past few times ive felt nickel and dimed by new comers. Seems like there’s a high turnover and they work off commission. They rush through the job and it’s not very good. I miss the old crew
Nice guys. On Time. Even Early. Respectful
Flexible scheduling. Did not try to upsell
Knowledgeable and friendly personnel
professional staffing, great job cleaning carpet
unless something bad happens, I will Always use Zerorez.