based on 41245 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The office staff at Zero Rez worked with me many times throughout the day to help coordinate my appt. successfully when my workday got extended!!! Also the service man on the job was extremely efficient and helpful to meet my needs and did everything possible to do a great job!! Even the worst stains came up very well!..........And with no strong chemical smells!! My results was great!!
The guys that came out to do the job were excellent.
Tech was punctual and fast. He did a terrific job. My carpets look fantastic!
They did a really great job and were quick. Everything smelled so much better.
Very courteous and professional.
Carpet looks very nice and clean, you arrived on time (actually much early), friendly service.
Professionalism and tesults
Especially formulated to eliminate chemicals. Leaves no soapy resudue.
He did an amazing job. Very thourough. Services delivered as explained.
No odor, no wetness. Carpets look brand new.
Friendly service & thourough.
Excellent professional service! Carpets are beautifully cleaned without being soaked. Best carpet and addional services in Las Vegas!!
The products must be good cause it cleans very good, and the service is great. The service man are knowledgeable and answered any questions that I had very happy with the service.
Great rug cleaning, one of the best jobs ever.
Carpets came out very clean. The crew was polite, courteous, and knowledgeable. Their customer service skills are fantastic !
Fellow did an excellent job but I felt price north of $700 was a bit pricey.
Technicians were knowledgeable, efficient and pleasant. I will keep using Zerorez!
Fast, friendly, good work.
Wet pleasant and competent employee and great work on the carpets
Prices were higher then expected. Carpet is very hard after treatment.
Customer service was really good.
Prompt courteous and good cleaning. The techs that do the work are great too.
Everything is great I think the price is higher than I paid the last time. is my only concern. I will pull my invoice and check it out. Thanks
Efficient. In and out
Carpets and floors look great! Ezcellent cuatomer service!
Fast, friendly and quality service. Very satisfied with the results...beautiful clean carpet!
Professional and friendly staff.
Carpet has more “life” and fullness
Excellent job...dried quickly and looks like new
This is the first time that I have had my carpet cleaned in 6 years. We have 2 large drooling four legged furry babies. Yes, our carpet definitely was in need of cleaning.
We have heard the commercials for Zerorez for years but it’s never the right time it seems to get your carpet cleaned until we felt like that commercial where the house is a big furry dog, yes we were “Nose Blind”.
Then there was the dreaded having the carpet guy make you feel bad that “yes” your house smells like dogs. The upselling above and beyond the special price which is generally why you call the carpet cleaning company.
So, yes I did call the on the $99 for 3 room special. I called and the stairs are $65 extra and then there is the “Dogs”. I will say though that children are probably harder on carpet than dogs from experience.
I decided to be very realistic about the price I would pay and decided $300 was the price that clean carpet was worth to me.
My Zerorez tech Jordan arrived and he was extremely polite. I walked him through the area of carpet that I wanted cleaned and was truthful about my Dogs accidents. I was truthful and realistic with myself about what could be the results of 6 yrs of everyday living has had on what is probably the cheapest carpet that was available for our landlord to put in our home. I told Jordan that I did want the pet cleaning because of course my dogs are Happy house dogs who live in the house like we do, they do spend more time at home than we do.
Jordan never made me feel bad about my dogs living in their home. There was no upselling because I knew what cleaning required. The price was $238 and I was pleased !!!!! My carpet looks amazing. Jordan told me that the house would smell like wet dogs until the carpet dried and he was right, as soon as it was dry and even before the dog smell was gone. The carpet looks awesome for cheap 6 yr old rental carpet. I am a very pleased Zerorez customer and would definitely recommend their services. The moral of the story is be realistic and spend the money required when you have 4 legged furry children who share your life with you...
Excellent service! They made my awful carpet look brand new!
Definitely clean tile from the high temperature washing.