based on 39704 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nothing like a last minute appointment put on Zerorez. They accommodated me with an appointment as well as with a great price. My technician (Kevin) came out to the appointment and cleaned the carpets in no time. He even had people come up to him and requested a business card. I worked highly recommended this company to anyone looking for a job well done.
The service was great and professional the carpets came out looking great. on the older carpet some of the stains did not come out , but it wasn't for trying. They worked really hard on all of the carpets and I will have you come back and do some more sometime in the future.
Quick service, prices fair and product quality
I first saw a add for carpet and tile cleaning. Once the cleaner showed he upsold me a carpet cleaning with brush. I thought the brush was included but an addition fee of $35 per room was extreme.
Even yet the carpet still had some smell
Which wasn’t fresh and clean. The cleaner was nice and professional. The equipment didn’t meet up to my expectation.
They make my house clean
Fabulous service
Very good products no residues. Service was great.
It's quick and easy and the results are always good.
quality and professionalism
I like your staff and how professional they are especially when they enter our home. We do not call upon a lot of service people or let them in our home. Your team always seems respectful of our personal space right down to wearing booties. We always receive clear communication before and during the service, and the carpets are always clean and soft with a quick dry time. I never waste my time with other companies, we have used zerorez for years and will continue to do so.
price quoted was price charged on time friendly wore booties in the house job well done
GREAT communication and professional service! The carpets look great.
Having used Zerorez for the last few times we had our carpets cleaned, we were confident in the job they do, which is fantastic, this time around, we had the company clean grout in the kitchen. We live in a rented property and when we first moved in, it looked like the grout had never been cleaned since the house was built, added to that, we have been here a few years and not had the grout cleaned. Although not absolutely perfect, let's face it, it's years of grime embedded in the grout, the results were amazing and far exceeded our expectations. Job Well Done! Thank you Zerorez!
Carpet and tile look fantastic when done
No sticky residue
When dry feels great
Lesley was a dream to work with! She was so personable and professional! She explained everything before she started and made sure I was comfortable with the whole process. Well done!
Very cordial service,quick and helpful.
Love how our rugs look and smell after your service
Our technician, was very personable, very knowledgeable, very polite, and top of it all he did an excellent job on cleaning!
Friendly service. Came on time. Pleases with services.
Efficient and edfective carpet Cleaning!
I like how it smells and also how quick it dries
Our technician, Chris, was professional, punctual, well trained, and friendly. He explained the various services and conducted himself professionally.
Great customer service and super happy with how my carpet turned out!!
On time and professional.
Its been a week since I had my carpet clean. The fourth day the stains started surfacing and so did an unusual chemical smell. I’m not very happy. This is the second time I used your services. Wasn’t happy the first time. But I believe in second chances. Hopefully you can do something about it. I usually don’t complain, I simply stop using that service. I only called you the first time because one of my friends recommended you. Please fix this problem. I have a husband with copd and on oxygen.
Tank you,
VL
Quick drying
The cleaner, Michael, was very helpful. The difference in the carpet is amazing!
No harsh chemicals
Was disppointed about scheduling error, but glad amanger took care of issue and got my carpets done referred to a cowirder at work.
Marcus made me feel comfortable with his professionalism and knowledge