based on 39704 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dirt path still evident after the cleaning. I strongly suggest you train your carpet cleaners to not heavily place the blame on the homeowner and how often they vacuum, whether or not shoes are removed inside the house, etc. This sets an extremely negative tone between your company and the customer. Suction and water don't cut it.
Good service by Casey and carpets look great
Service person who was extremely knowledgeable, efficient, helpful and polite. Did a wonderful job.
He was very professional, very detailed, fast. I war very please with His work.
My carpet looks brand new!
The technician was very straight forward and friendly. He worked quickly and payed attention to detail with every aspect of the job. I was impressed with the corner guards throughout the house. I will definitely be calling again for service in the future.
So far I am very satisfied
no soap
your man did a wonderful job, but your prices are very high.
Great service and attention to detail.
Nice boy came out Michael!!!!!
Oh I mean Man, was very attentive efficient, give him a Huge raise.
Service was very good. The Tech. explained how he would do the cleaning and the cost alternatives, and answered all our questions The tech. was friendly, but focused on his work. The carpets were clean and looked 100% better.
There was a section of the area rug in the living room area that didn't look as clean as the other areas of the area rug. A tech is coming on 10/2/19 to look at the area rug.
Overall we were very satisfied .
Professionalism, calling ahead of arrival, willing to accommodate special requests.
The service tech was very good did an excellent job on the furniture the couch and the recliners I would have him do the same job again if I needed it and I would highly recommend your company
Highly professional and time efficient.
Fantastic job, Excellent customer service.
Fast and efficient. Carpets dried quickly. Agent was friendly and did a great job.
Your product is amazing! Was doubtful about the level of clean my carpet would be. You totally exceeded my expectation. Would definitely use again and recommend to others. My only carpet cleaners from now on.
the technicians take their work very seriously and try their best to comply with the customers wishes. they did a good job
Cleaner arrived on time. Called ahead. Very courteous and did a great job without any pressure sales.
Have used them in the past and will call them again.
On time, friendly, great results!
You charged me 300 for a small job so in return Im going to file a complaint with the state atty generals office and the contractors board. Since you refused to give me an itemized statement of what I paid for and all your slick salesman Scott could do is tell me how much free stuff he was giving me (that I never asked for (nothing was free, I paid for it), then hit me with a huge bill and 1 hour of his time for unskilled labor you don't deserve my business or a recommendation.
I apologize for your experience. So, I am checking the booking logs, invoice and have spoken to the technician to better understand the situation. The booking logs show that you booked us for the 3 room special initially for $99.00. In the original call log the operator went over that the Hallway ($29.00), Stairs ($65.00), and Bio-Treatment ($35.00 Per Area) would be additional charges. The technician noted any issues he saw with the carpet on the pre-work authorization form, which has to be signed prior to work and has the price quote down at the bottom. Our technicians are trained to inspect the carpets to make sure that we apply the best cleaning method for your service. If they spot an area that our traditional cleaning method of pretreat clean and sanitize will not take care of, they have to let you know of a method that will as well as inform you of what they can do to meet your cleaning needs.Our technicians offer services that they stand behind for their cleaning, we will waive any service that you do not want or feel uncomfortable with at the time of the purchase. We do feel like we have done our best to accommodate you and your needs
Excellent Job!
Tony was great and I always appreciate the service from you guys!
Our service was completed quickly, professionally and flawlessly executed. This is our third time using your company and it is absolutely worth the money to know my family and pets aren’t subjected to any chemicals at all. We will continue to use zerorez when our floors need professional cleaning. In my opinion there isn’t another company that competes with the safety and quality of your work.
On time
Neat orderly
Well done
I always get great cleaning. This is why I return.
Timely, professional and my carpet looks awesome
Pre-spot the carpet
he charged me a lot extra for pet stain removal but it came back anyway.