based on 39708 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
Great service. Thank you!
on time, price was very close to estimate, friendly staff
Worked quite well, did not take too much time to dry..
I've used Zerorez a number of times. There were scuff marks on my carpet from work I had done by professional craftsmen. I gave the craftsmen shoe coverings, but they apparently removed the shoe coverings and left several ugly black marks on the cream-colored carpet. I phoned into the company a day before their arrival and told them of my stain problem. They came prepared and luckily, they got the stain out of the carpet. The carpet is clean and fresh. To me, the carpet looks like new. I will use Zerorez again, when needed.
you are always on time, very friendly, explains everything and do a fantastic job of cleaning.
I had a very good customer service experience , the staff was courteous and accommodating to my needs
They ALWAYS do a great job cleaning and spot removers. The carpets look brand new and so fresh afterwards. Wouldn't have any company do what Zerorez accomplishes Every time. ZACHARY was so polite and did what I requested. Thanks Zach!
We have been using you all for many years. I have noticed that as your cost has gone up, the consistency of quality has not. This last visit was disappointing. We had our front room and a single bedroom cleaned. We did have pet issues which we have had before. I might as well have cleaned the carpet myself. In any event, I hope you all can go back to being more consistent in your quality.
On time and did a fantastic job on my carpet!
The technicians were friendly & knowledgeable. The carpets looked much improved when the process was complete.
Your carpet cleaning is the best I’ve seen compared to other carpet cleaning companies.
All stains were removed from carpet. Very satisfied with service.
The service man was very clean very good very professional
Great fast and professional service and representatives . Super HOTSteamy deep cleaning product. Carpets left feeling fresh and clean with NO caffeine!
No one in the past has ever got my carpets this clean. A few years ago I thought I had to replace my carpet until Zerorez cleaned it
The carpets look amazing. Great staff
Always happy with the result.
Very professional
On time, very knowledgeable, very reasonably priced. Did a great job.
The cleanliness and lack of chemicals
The service was quick and easy. There was no residue and our floors and couches look great.
Thought there wouldn’t be much residue. But the stairs and landing were so soaked in water it took all night and yesterday to dry. That was disappointing
Excellent service, price right, reasonable, leave cleaned areas like new.
The drying period from 2 to 8 hours time is a very long a time frame, it took my carpet about 7 hrs to dry and that is to long to be confined to portion of the home waiting for the carpet to dry because most people don't want to walk on the cleaned area until it is completely dry. One of Zerorez competitors drying time is maximum of 3 hrs I have used this company before and your carpet is dry within those 3 hrs. I think if Zerorez invest in an updated cleaning system that extracted as much of moisture out of the carpet would be a plus.
We have other cleaning companies with out a happy outcome BUT Zerorez's technician was great, beautiful job on old worn carpets. Never thought we would see them this nice again. Thank you Zerorez
My carpets are not only clean, they look new again. I am especially pleased with the cleaning of the floor tile and grout. Our house is 21 years old so the grout was very dirty. Now it looks almost new again.
It was very quick and my carpets are clean! all good things
Just that it gets clean