based on 39668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I very much appreciated how Richy went out of his way to explain everything to us. He showed us things on the carpet you can't even see unless using a blacklight. He put extra care into our "tougher to clean" areas, like our walking paths. Richy was professional, thorough, and provided a pleasant experience. We would recommend Zerorez to anyone, and will definitely be coming back the next time we need them taken care of. Thank you!
My carpet is fairly old and zerorez can get it looking nice.
Great service and results!
Great service!! Job well done!!!
Tech was very professional and took his time with cleaning.
They were on time. Walked around to see what I wanted done. Pointed out potential trouble spots . Went right to work and completed in no time. Travis was amazing!!!!!
Great service, efficient and timely.
Carpets look great! Major was professional, and great customer service.
everything went well used good product on the carpet. Jayden was very helpful
Will was a very knowledgeable and great technician. the carpet looks great
I like how well it cleans the carpets with minimal chemicals and residue.
service was quick and on time.
Easy to schedule and great work performed.
The price is very reasonable and the result is awesome!
Let say,
I was very happy the first time I used your service. This time your employee was very nice, but not experience enough to be able to do a good job.
The last section of the carpet and some small parts was not clean good.
I probably will look for different carpet cleaning company. Will see…..
Jayden was the best. He is the only one I want to do my carpets. I ended up paying more but he explained how the new processes were to my advantage after he saw how bad the carpets were of the house I just purchased. He walked me through everything and made sure I understood.
On time service. Great clean
My carpet technician did a wonderful job
SUPERLATIVE SERVICE!!
Prompt arrival and finished in a timely manner. Technician went above and beyond treating stained areas. We definitely will use Zerorez for all our carpet cleaning... EXCELLENT EXPERIENCE!!
Carpets dry quickly
Apparently the people at the main office and the person that cleans your floor are not on the same page. Every time I said well the office said this... the cleaner said, no we change things. For example my appointment was between 2:00 and 5:00 p.m. The person cleaning contacted me around 12:00 noon and said he was ready to start. I was just jumping and the shower and I hadn't eaten anything yet. After that we agreed 1:15 p.m. gave me time to get ready. Second of all, I didn't appreciate him wearing shoes that attracted outside dirt into my home. He said that changed also due to slippage. He did three rooms, in and out, and approximately 25 minutes. I felt rushed in every area from the time of the appointment to the time he left.
Excellent service.
They are excellent
Quick response to have appointment.
Carefulness of the technician.
Way too expensive without the 100$ off sale. I use eco friendly steam cleaners when you're not offering your sale.
End result was fine but the stated drying time was understated. 4 to 6 was stated when in fact in took overnight to dry completely. We have extra plush carpet. Operators should take note of knap of carpet before they state drying time.
The work they do is AWESOME and always The Best. I would not use any one else!!
I have used Zerorez for many years and always been very satisfied with the service.
This time all looked good when wet, but after it dried, there was residue of stains that were there before he came.
I am disappointed in the results. I can email you pictures, if you want.
First name removed Lagumina
Your technician showed up without the equipment to clean the couch. He then proceeded to convince us to clean and seal the tile with a considerable upgrade charge. Terrible job on the tile - heavy residue everywhere that now shows footprints. Also so many spots where the grout is not clean. Carpet did not look better. He did not remove any furniture or throw rugs - just worked around everything.
What can you do to make things right? Send a technician that is prepared and knows how to do a proper job. We tipped him $40 before we could walk on the tile to check his work. Very unsatisfied! We can send pictures.
No chemicals
Efficient and seamless appointment process
Great work done by a professional. Have been lucky enough to have him for three straight years. Looking forward to next year!