based on 35663 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your team did an amazing job. My floors look brand new again.
everything
My high traffic areas look brand new, my kids caused stains I’m sure would never come out and they came out, and we also had the tile and grout cleaned and it’s perfect.
Fast service, reliable & friendly. Did what was promised & much more.
The carpet always looks so nice. He did a great job.
I think he could have done a better job. He was in and out if my house in 20 min.
My carpets look good now. Barely see all the walk marks.
Like the results, wish it was cheaper.
We paid for a Level 1 Bio Treatment Cleaning for Pet Stain Removal and Odor Control. With the Technicians Assessment, that was the Plan of Action that he recommended. We agreed to a total price of $277 without hesitation, Which would be a thorough cleaning since paying for a Premium. The Premium was $170 more than the special that was offered at the time which was "$99 for 3 rooms and a Free hallway + tax $8 totaling $107". For an upgrade, $170 is understandable "IF" the job was done properly.
There wasn't much of a difference a far as Pet Stains and Odor, it seemed no different from a basic carpet cleaning. The Stains are still very visible & The Odor would obviously fade away after the carpets and padding dried up but would NOT omit the Odor entirely as we asked for. WE understand that all Stains & Odors may NOT be Removed. However Money is NOT the issue, The Technician should've either offered another Intense Cleaning and Stain & Odor Removal Plan. We've used Zerorez before and was very pleased with the results.
We don't know how Zerorez Removes Stains or Odors as a Company, But just using a Topical Spray does NOT Remove any of this.
We have done better with a Pet Vac.
How can Zerorez make things right you ask? You can return with a different technician to remove these Pet Stains & Odor without further charge!!
Thank You & I look forward to hearing from you,
Name removed
I was suppose to have a pet treatment but I still have pet stains
Service was good
I have used Zerorez for the past few years and really like how the carpet doesn't have any residue and how quickly it dries. The carpet looks like new and Jacob did a great job! He was friendly and courteous and my black lab really liked him!
First name removed and Jim Last name removed
Everything! Scheduling was simple and accommodating. Technician Chris was courteous, professional, communicative, punctual and did a speedy, fabulous job on our carpets. The carpet looks, feels, and smells great in spite of previous animal accidents. We are so happy we finally tried zerorez. Clients for life!
Quality and efficiency, good customer service and great and competitive pricing
I wasnt as happy with the result as in previous apts. The tech seemed to rush , missed some spots and left the carpets "crunchy" not soft like before.
I love zeroez....they do a thorough job, are informative, competent and courteous. Not sure about the products they use, but they definitely work!
The technician was fast and efficient
My carpets look great! The Pet treatment is a great product to provide. Thank you Ricardo!
Guys were good and and will use them again
I liked everything about your service. A little pricey... but you get what you pay for.!
Thanks again Zerorez!
The service was excellent the tech who came out was knowledgeable and friendly and my carpet looks amazing!
I like the results of overall cleaning. Whether it’s rug, tile or my furniture, Zerorez does an excellent job. I also appreciate the professionalism, experience and knowledge of staff and the fact my home looks amazing after a visit by Zerorez.
Very friendly staff. Carpets and furniture looked great after they were done
Friendly technicians thoroughly cleaned all designated areas (tile, carpet, upholstery) very good work
good service fair price
Timely and professional. John did a very nice job cleaning our carpets
Quality of work
Friendly staff
Outstanding service from the guys that came great product great service can’t ask for more!
Floor was very clean and the technician was polite and service wasn't hours
I love how there is no ‘soapy’ residual smell! That is one of the benefits that sets you apart from other carpet cleaners