based on 35843 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job bringing an old carpet back from the grave. That plus floors so darkened with soot, they almost appeared a dark shade brown. Your technician Chris did an outstanding job. We are very pleased!!
Zach was very nice and easy to work with.
Very professional
Our rugs had some tough looking stains due to my wife being wheel chair bound because of recent falls. Julian, our technician, said he would do his best to remove them and that is exactly what he did. Great job, Julian. I am very pleased with the results and I know my wife will also agree when she returns from another trip to the hospital.
We have used your services for many years - in our homes and in the rental houses we move into and out of. You are professional, courteous and your prices are very competitive and reasonable. The carpets get very clean and look & feel wonderful after you have cleaned them. There is no build-up of shampoos or chemicals and your way is so much better for the life of the carpets. We recommend you all the time and will continue to do so. Thanks so much!
Kathleen
Las Vegas, NV
The tech explained what he was going to do and how it would effect our flooring, then he proceeded to complete the job in a timely manner. He did a good job! We appreciated his good work.
Technician was very polite and professional. He did a great job?
Rapidez
Professional, ontime,easy to work with.. Jake was our technician and was incredible
Your Customer service is outstanding. Very professional.
the tech that cam was very nice great job
I had my carpets cleaned for the first time with Zerorez and was very happy with the professionalism the company and its representatives showed. After getting my service I called because the carpet didn’t look how I thought it could and they came a second time and redid the job. Not representatives were very courteous, worked in a neat manner, no mess, no wade of time!!
Be more honest in advertising the cost of your charges for cleaning carpets.
When I heard the advertisement on the radio for 3 rooms for $99 I was very excited. I am retired on a small income and my carpets were small and not too soiled. When the cleaner came he said there would be an extra charge for for deep cleaning of $35 a room and $ for carpet protector. That triples the cost of the carpet clean. $300 is not what I expected or could pay. The technician reduced some of the costs.
The cleaning was done well but I felt there had been gross false advertising. It was like we're here for $99 but to really clean you carpets it will cost a lot more.
I was disappointed with this encounter; I have used Zerorez for years and I am very familiar with your promotional's and the level 2 cleaning for pet stains. On this visit the gentleman said that the cost is $60 per spot, translating to $420! I have never paid that much before and I have this treatment done every time someone comes out. It seems there would be no resolution so I just went with the special and was done. Very disappointed after years of exceptional service.
Professional employees
On time
EVERYTHING BASICALLY!!!!!!!! OUTSTANDING SERVICES RENDERED.
Quoted one price by service tech, changed when I went to pay. Called to express displeasure and was provided a $50 credit towards another service. Will NOT go back. Will NOT recommend.
The technician was in and out in 30 minutes for 3 rooms of carpet and tile. After things dried, as he told us not to walk on the wet carpet, we went in. The carpet and tile showed no cleaning or improvement of any kind. I doubt any pretreat or anything was done (especially in the short span of time and result of your cleaning), this was very poor, quick, and shoddy service. I am unable to recommend you to friends and when they see my home and how your company left it, I doubt they will be able to use your service either.
After carpet is clean my hose doesn't smell like mold and dirty, service is friendly and fast.
Tallon is a great technician. I asked him to go over several spots in one room and he was very accommodating. He is every efficient, extremely polite and courteous. Carpet took about 9 hours to dry after it was treated.
Ich mag es, dass mein Teppich sauber ist.
The guys were great and explained everything I needed to know.
Thanks.
Zerorez is an amazing company & is doing its best & then some to support during COVID!!! Can't thank them enough for their support in our mission to continue to feed the food insecure during this tough & uncertain time!!
I'm a realtor and I hire your team several times a year on behalf of my clients. You guys have always done a good job and i appreciate that. However, please stop with the "$99 Special" that automatically jumps to $176 as soon as I agree to book. That's dumb and misleading. Just call it what it is and quote the REAL price up front.
Loved the final product; however the tile/grout cleaning was very pricey. Would definitely recommend to a friend that could afford the services. Would like to see maybe some deals for the tile cleaning, even a percentage coupon would make me feel more inclined to get more cleaned.
Great service
Chris was friendly, thorough and knowledgeable.
Continue to use because they do a nice job
No chemicals. Efficient services. Professional people.
Stains were not removed after being told it was no problem. Carpet feels stiff and dry.