based on 36172 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It seems your only package is for 3 rooms and a hallway cleaned at no charge. ..other wise pricing is expensive. Not every home has 3 rooms and a hallway . Customers are locked into this pricing..not sure I will be using again.
They showed up when they said they would and were courteous and did a very good job. Carpets look great
Total professional. Promptness courtesy great process and great technicians
Outstanding customer customer and quality workmanship completed on time and at quoted price
I have used Zerorez several times and have been very happy with the service. However, it is getting too expensive, so I many have to look elsewhere.
Carpets don't "feel" clean. Dried with a stiff feeling and we stayed off of them for over 6 hours (they are only 2 years old). Traffic areas by doors didn't come clean & technician said that's normal and didn't seem to care. He tried to upsell me which always happens with these companies and charged me more for my so called oversized bedroom (it's not that big and other rooms are tiny). I moved 80% of the furniture so his job was pretty easy. I asked him if he was putting a piece of plastic or waterproof paper under legs that were heavy and he said they don't do that. Also no paper for the high traffic area. Carpets were just "ok", wouldn't use them again.
A neighbor recommended this company but has never used you. She saw my carpets when done and decided not to use you.
Just seemed like he rushed through the cleaning even after I payed for the additional deep cleaning and pet urine treatment.
Promptness. Friendly. Removed the dark dirty areas in the rug. Drying time was longer than expected. It was the only disappointment.
The carpet cleaning was quick and effective. I liked how the provider walked me through each area with a black light and thoroughly discussed our options and his recommendations. I unfortunately forgot the guys name but he was very friendly and great at his job.
Carpet is clean.
The heavy traffic area in the carpets were quite dirty and I was hoping to have most of the darkness removed. When the cleaning was done, it didn't look like I thought it would and I was told that the fibers were casting shadows and that's why they were darker. Huh??? To me it wasn't cleaned as well as I had hoped given all the hype your website talks about. I even asked if there was any special treatment that could be done that I was willing to pay extra for to make them look cleaner and I was told no.
Zak did a great job on the tile
Show up and do what they say in a timely fashion.
Reasonable price. Great service and nice people.
Always great service!
You didn't. I just don't recommend anything to anyone.
The rug is cleaner since your service than it was with any of the other services we had in the passed.
good job all around. No complaints
I requested Tony and glad I did. He is knowledgeable, professional, friendly, efficient, and offers a fair price for deep cleaning. Couldn't be more pleased.
The technician was on time, polite, friendly and did a great job.
Everything!!!!! Product, staff, price, owners. All great!
my rugs always look like new after
My carpets are now clean and spot free. I have used other companies in the past but the results were never this great. I am so happy to recommend your company to anyone who needs to have their carpets cleaned. I am amazed, my carpets look new. The special tile and grout cleaning bonus service is also amazing.
The fast efficient water only cleaning.l
very good worker
Ricardo was our technician and explained the process and obviously took great pride in his work.
Price, no residue , great techs
Give discount to loyal customers...
My stairs don’t look as nice for $209 I was expecting a fantastic job I’m in property management and I have carpet venders and I could have gotten my house done free but I really expected I guess excellent and it’s ok
Carpet cleaner and smells wonderful
I love the results that ZEROREZ has on our carpets. Soooooo Clean.