based on 39687 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1) Your rep on a Ch. 8 entrainment show discussed the difference between your company and other carpet cleaning companies (no water, deep cleaning, bacteria extraction, etc) I thought was included in the price quoted to me. When the technician arrived he offer me (deep cleaning bacteria removal for an additional $35 per room. Not sure what I paid $105 for.
2) I requested cleaning service for three bedrooms. There was no carpet in the hallway.
I have a regular size master bedroom. I assumed the small walk in closet was included in the price quoted. I was charged an additional $20 for the closet. The closet cost nearly the same as the room.
Not interested in you making anything right.
I’d give JT a score of 10! He was professional, knowledgeable and quite personable! He did an amazing job! Thanks JT and ZeroRez!
Zerrorez provides excellent service as usual.
Your carpet and tile cleaning services are excellent. Our floors look fantastic. Your tech was friendly and hard working. We will recommend you without hesitation.
Prompt, professional, and tidy. Will use them again.
They work very well to clean carpets, and the cost is fair.
Everything was great, especially my technician Corey. Everyone should have a chance to try your service. I hope to have this done at least once a year, big difference
great job tech was very efficient
Awful customer service, will recommend to my friends and family to use a different carpet cleaning service.
Service was timely, & my carpets look better. Steve did a good job. The trainee could use some more hours perfecting his skills and learning to respect the customer’s home. Little things are noticed and very important.
Professional, courteous and efficient technician.
The price way to expensive your tech was awesome
not strong chemical and super clreans
Our technician named Major did a great job. He was thorough and very friendly. We wil request him again-definitely !
Zerorez can always be counted on to complete the task at hand in a very professional and timely manner , I will always use them on all my jobs, and recommend them to anyone in need of their services.
Very quick and friendly!
Zerorez employees are always so helpful and competent! The work they do is above and beyond and they are pleasant to work with and be around!
The service rep was excellent, my carpets haven’t looked this great since 2015. He had an excellent demeanor did it’s job very very well.
Very simply, they work. Carpet looks better than ever and your equipment is far better than anything I can rent.
Very satisfied. Wil and co. did a good job in cleaning my tiles
Marcus was very professional and did a nice job of cleaning my stairs, landing area, 2 large rugs and runner. I noticed on the one rug that a couple of threads in the rug have come up. It is not a rug that is used much or seen so I am understanding that it does happen . Felt I should bring it to your attention .
Friendly employees. Carpet looks great
No harmful chemicals and professionalism
Their team is professional and nice. They talk about everything before the start of service.
I was told around 4 hours until my carpets dried.
It actually took closer to 8 hours.
Also, I was told I would receive my receipt in my email.
I never received the receipt.
Otherwise, technician did a good job.
Very knowledgeable and friendly
Thank you Zerorez!
Thank you Zach for doing a great job cleaning our carpets!
Prompt service with all services available being explained and Zach got it all done with the end result being great looking carpets at a great price!
Steve
Summerlin
The system that is used is very effective.
The technician was excellent. He explained things, did a thorough job, and was both professional and pleasant.
Carpet always looks great afterwards. Technician is on time, or calls if delayed or running early.