based on 36819 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very nice clean carpets!
Great guys to do the job - courteous and efficient
Brandon did an extra good job this time - thank you!
I liked the friendly staff from scheduling to the two men who came out and cleaned my carpets. The men were very detailed in explaining the products and what they were going to do. When they were finished, I was told about a couple of wear spots and to vacuum the walk ways slowly and often to help the life of the carpet.
Shane is the best he knows what he is doing thanks
Ricky did a great job, I'm satisfied overall, except I find it very off putting with the carpet care companies typical upsale, add ons etc...sales pitches. also when you repeatedly hear and see the $99.00 deal everywhere just honor that, I'm in a 1500 square foot home half is tiled . I ended up paying $180! That's all thank you
Brad is a very knowledgeable rep, if it was not for him, doing a demonstration for me, then our company would have not known what a great company you are. Zero Rez, does an amazing job, that I have gotten you approved to be one of our vendors with OVATION.
Thank you Brad, and thank you Zero Rez!
Workers wore booties during the whole process. Carpets look great!
There's a smell lingering. It's been 3 days and still smells funky.
Everything comes out so clean with no strong chemicals
Show up within the time period given
Technician that cleaned my carpets was excellent and provided the best customer service.
Terrible job. Our carpet looks worse now than before he cleaned it! We expect a refund.
Very professional and very good products.
R carpet drys fast
Given a phone estimate of "around $200" when the final bill was $381 and took took less than 2 hours was frustrating, a true bait and switch scam company who I will never again use or recommend. I was told there would be two workers, only one showed. The work product was average at best but the gentleman preforming the job was pleasant. Pride of workmanship is a thing of the past. I have a year-old puppy who has been a potty-training challenge but the worker assured me the smells would al be gone. Not even close. Enough poor reviews will put this company where is belongs, out of business and unable to scam anyone else.
They always arrive on time. Carpets look nice with pets stains gone. odor-free and ready to use in a short period of time.
Friendly employees.
Products and services show excellent results
very professional, friendly and on time, great job, and great prize
Excellent work but expensive
Tech (Greg Williams) was very professional, and did a great job. He moved furniture
back into place without my even asking. Outdoor carpet needs more cleaning; not
noticeable while still wet, so I called and made an appt. for Friday. Thank You!
Steven did an excellent cleaning job on the carpeting! He was professional, efficient and left the carpets looking new.
My first time having Brandon cleaning our carpets. He did a very nice job. Very pleasant.
quick response, great service, doing what promised!
Awesome service!
Quick on time, explained the process. Carpet cleaning was fantastic.
Excellent!
Carpets came out beautiful even though there was several stains and very soiled traffic patterns. The young man cleaning the carpets worked quickly and was very friendly. This is the third time I have had them out and have3 always been very satisied.
Dries quickly.
The tech was very friendly, professional, when completed, asked me to review the furniture to see if I was pleased etc.
He also used wall corner protectors which I appreciate since I just bought this home/just moved in and had every inch of floor replaced and every inch of the home freshly painted WHITE.
I would suggest that plastic or a floor covering be placed under beds/Sectional/furniture being cleaned, however.
The cleaning spray, water from cleaning, and sealant got all over my area rugs and my new floors.
Although the tech did a quick wipe up of the tile upon completion, there is still residue on my brand new tile and grout... so I’m really hoping it comes off and then also it’s obviously in/on my new area rugs as well that I don’t be able to clean.. So that is really stressing me out.
also- I received zero res coupons in many mailers/sources. I told the tech about the coupon after he quoted me a price, but he said that his price was the best he could do- regardless of coupon.
So what is the point of coupons other than a lure/marketing scheme.
other than that- it was timely, with great results. I have all white linen Restoration Hardware sectional and bed frame/headboard- with kids n pets and moving—the end result was dramatically noticeable..
Very professional, arrived on time. Did a great job on the carpets. Would highly recommend. This is the 4th time I have used Zerorez. Can't go wrong.
Exceeded more than what we expected. Did an amazing job.