based on 36819 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Victor does an amazing job, friendly, knowledgeable. The carpet always comes clean n dries really quickly with no smell afterward.
When we called for a quote the prices listed were different than the price we paid. Also, there were no discounts available, especially one for seniors. The technician that came out, Carlos, did a very good job and we would definitely request him next time. Everything looks clean and the furniture smells better. We would use your service again.
The first time we used your company it was great… the person was thorough. The second time was highly disappointing. There were crayola marker stains left that I got off with spray and wash after the person left. My nanny was here so I wasn’t here to inspect but I will not use your company again. There was crusted Mac and cheese off the top of the chair that wasn’t even touched by the cleaner. I was able to get it off with my fingernail, it hadn’t even been touched. It was just very disappointing.
Professional service, good product.
The team was quick and results looked great
Because they is very professional they cleans your carpet really good this ain't the first time I use you guys I like the service I would recommend you guys to friends and family thank you for very good job👍
Very professional service and individual. .
Very professional! They did a great job cleaning my carpet it looked brand new when they were done.
Very nice!
Showed up on time, and they cleaned the carpet very thoroughly
Does a great job
The worker who cleaned our carpet said that it would be dry in about 3 hours but it took more than that...even though we opened windows, back doors and left the house fan running. It was dry by 8 this morning...over 17 hours. Also the guy did a good job cleaning but may have explained what caused our master bedroom and adjoining bathroom for us to be charged for having three rooms...when most of the carpet in the bedroom was covered by a king size bed and an electronic massage table as well as an amoire dresser...all of which did not need the carpet under them to be touched/cleaned. This is the second time we've used your company and responded to the sale that was given, but it's like an upcharge from the $29 per room ad. Perhaps the cost of the stairs and landing could have been better quoted ahead of time.
Marlon is an excellent technician! He came on time and was professional, kind and caring.
Thank you, Marlon!
The person who came out to clean our carpets didn’t actually clean our carpets he just sprayed the carpet with some kind of spray and then took off. The carpets weren’t any cleaner than when he came and you couldn’t even see any lines in the carpet worry attempt the vacuum or comb it or do anything to make it look like someone was there. I would never recommend anyone to this company
On time service, a little early which was OK. Very pleased with the young man who did the work. Happy to recommend to friends.
Very efficient and friendly service. Arrived on time and completed the job with minimum disruption.
The technician was punctual, courteous and efficient. The cleaning process removed asphalt stains from carpet. No harsh chemical odors. Prices for additional services were reasonable. I will use the Zerorez again.
They arrived early, gave me a call 10 minutes out , the guy I believe his name was Marcus was super professional and friendly. They were in and out in 30 minutes and my carpet look great afterwards.
Professional and polite technician. I like that the carpets dry within hours.
A little bit expensive.
Excellent customer service with very knowledgeable technicians. Carpet is like new!
Good quality, excellent service, was on time, he was here when he said he would be. Very nice young man named Greg. Does Not leave a smell in the house when they are done.
My service was great as usual. Brandon did an excellent job cleaning my carpets and tile.
Brandon was awesome! very efficient and nice prrsinality.
Great job..
This info pertains to my last tech only. Arrived on time. My carpets dried quickly..which leads me to believe the correct amount of water was used. TJ cleaned up after himself ex. excess water on floors.
Did a great job
I moved away from Las Vegas the day after you cleaned my carpet and tile. I was so disappointed I would have called you back if I were staying in the area to have you redo it. This is the second time I used your service and second time I was less than happy. The carpet looked much better but was crunchy the next day. The big disappointment was the tile. As it dried it showed some grout was clean and some wasn’t. I actually have cleaned it better myself. I was there alone and only went upstairs one time after it was cleaned. As for the tile/grout at the front door I put a rug on it to keep it clean as I went in and out a few times but I actually sent photos to my friend who recommended you this time. Sorely disappointed. Not to mention that the price ended up being about 3 times the quote.
Since I was introduced to your service by my son I have used your service and I have never been disappointed.
Easy booking, nice guy who came and worked quickly. Great experience