based on 36819 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Team at ZeroRez Las Vegas has done an excellent job! They have been to our property here several times, and as always, they have done a great job.
The technicians are well trained, friendly, and they clean up afterwards.
The carpet looks great, and the house feels and smells cleaner.
Thank you!
Steve was our service rep, and he did an excellent job.
You bid a price of 214.00 for six rooms and 3 through rugs. When the technician arrived he wanted to charge me double the price. He could not start the job until I spoke with the office.
I asked several of the phone employees and the technician that came to the house if the Bio treatment killed mold. They all claimed yes until the finial woman that rebid the cost of the estimate upon arrival of the technician. She stated the price would be for 388.88 without the bio treatment and 3 area rugs. She added hallways, and closets as a separate prices which were not on the original estimate.
By the time the technician started the job he seemed irritated and in a hurry. I asked if he could do the elevator carpet which is a 3by3ft space in the hall. He said no it was not part of the hall carpet and stated he would have to charge 20 more dollars.
It was just upsetting that it was not included in the small hall way. Cleaning the entire space took the technician under an hour to complete the job. Granted there was a 40minute delay with getting the revised estimate.
Honestly your technician blew a nice tip because he did not just do the 3by 3 ft elevator space.
For 388 dollars you would expect a deep clean not a surface quick clean! Also there was existing black hair in the equipment head that he used to clean my carpets. Seeing that really grossed me out!
The service, attitude and the estimate process was substandard, and uncomfortable. I would not ever use Zerorez again or recommend them. I prefer to give my money for service to pleasant, nice, and easy to work with companies/owners. I also hope this negative review does not cause any vendetta.
Here is the revised estimate and the original estimate.
Revised estimate day of Service
009 Service Charge
$12.00 1 $12.00
110 Room Carpet - Clean
$45.00 5 $225.00
112 Closet Carpet - Clean
$19.00 3 $57.00
115 Hall Carpet - Clean
$29.00 1 $29.00
116 Bathroom Carpet - Clean
$20.00 3 $60.00
121 Flight of Stairs Carpet - Clean
$65.00 1 $65.00
151 Level 1 Bio Treatment
$35.00 8 $280.00
216 Area Rug-On-Site - Synthetic
$30.00 2 $60.00
216 Area Rug-On-Site - Synthetic
$20.00 1 $20.00
901 Discount Residential
-$12.00 5 -$60.00
Original estimate:
Service/Product Description Price Qty. Total
009 Service Charge $12.00 1 $12.00
110 Room Carpet - Clean $45.00 6 $270.00
214 Area Rug-On-Site - Natural - price on site - Area Rug-On-Site -
Natural $1.50 3 $4.50
901 Discount Residential $-12.00 6 $-72.00
Subtotal $214.50
Tax $0.00
Total $214.50
They did a beautiful job on my carpets.
Very friendly service ad my carpet looks awesome thank you
Reliable
They always are on time, professional and thorough. The carpets come clean, the drying time is minimal. Were thankful we found this company
Michael who performed our service was phenomenal and so educated.
Very professional and fast. Great prices.
Carpet looks nice. I am very happy with how clean the portion of grout & tile look. Wish I could have completed all of the tile. Your technician Steve was prompt, friendly and professional. I would recommend your Company and your technician to anyone. Thank you
great professional. No bait and switch.
Friendly, knowledgeable service.
Great service on time and very professional
My carpets look so so clean and fresh!!! Thank you Zak for a wonderful job and friendly service!
You are to expensive, is no way I will call you again.
Steve @Zerorez did an amazing job of cleaning my carpets in 3 BD, 1 Small Closet and my stairs. Thank you so much. I am a very satisfied customer.
5🌟's
Price was good and rep was very polite.
Michael was very professional!! Great service!
Looks great
Tracy was excellent, efficient and informative. The treatments that he recommended woŕked. Our carpets look brand new.
The tech, Dontay, [sp] was punctual and pleasant to interact with. He really did a fine job on the 4 rooms to be cleaned. Will give him high marks when he completed the job. An asset to the company.
Zac was professional and attention to detail
The tech, Carlos A, suggested that we have the Bio treatment for our rugs and area rug to clean and rid them of biological issues and odors. He explained how it works. He is very knowledgeable of how to clean our rugs very well. We we were not only pleased with his knowledge, but with the the excellent job his did.
on time, carpets look great, great service. Tech was GREAT Thanks
Efficient, thorough friendly and professional service.
Clean, no chemicals looks great.
Process was easy as we already live out of state and they did a great job.
Very efficient, knowledgeable! Excellent job!
The technician did a great job and new what he was talking about, there is a spot that was missed but the rest of the carpet looks very good!
Great customer care!