based on 36815 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets look good except for in front of a loveseat we use all the time it still looks soiled.
Would you be interested in taking a look to see to see if that can be remedied?
The Tech was amazing and very professional however the water he used had a really bad oder. Shortly after he finished the entire house had an order of a wet gym towel that lingered for several days. This has never happened before in the past and I get my carpets cleaned at least 3 or 4 times a year. I will be trying a different company next time just to see if the same problem occurs.
Professional, timely, best possible level of clean imaginable!
Exactly what I needed!! Great job, professional and quick.
Everything looks fantastic
Eric was great! He did a nice job with the carpets and moved the furniture back to the right spots. He was in and out!
Responsive and on helpful
The technician was very polite and did an amazing job. He was quick ! He was polite to my family with great customer service
Clean carpet results.
Very nice workers!
Our technician, Eric, was knowledgeable, professional and we enjoyed working with him. Also an excellent end result. the carpet looks like new.
Very professional, on time, great job on carpets!!
Carpets were heavily soiled and turned out better than expected.
Most of the people you have working for you are hard workers and do a great job.
Friendly staff, prompt service and great cleaning job!
I love the way my carpet came out really clean!
My carpet looks great. It is soft and very clean. It actually looks brand new and it's 15 years old. I wish I would have called much sooner. I will definitely use Zerorez again.
The technique was very friendly and did a great job
The customer service was phenomenal, and most of the regular wear was improved. Unfortunately we were charge a “bio treatment” that was supposed to remove dog stains and it did not. It now reeks in the small soiled area. And it is incredibly greasy in that same area. I’m am super disappointed after spending so much money.
Nothing more to add.
Excellent clean. Wife is very happy with results. On-time, friendly, and fast.
10 of 10 is not enough!
Customer service and end result. My rep Reggie is amazing to work with!
There was cleaning solution left on our walls up to 18 inches high off of the carpet in several places. We had to wash our walls and several pieces of furniture to clean it off. It was a direct spray that you could see where the tech sprayed it and then it ran down the walls to the baseboards. It wasn’t a light overspray.
Good service, good cleaning job. The service technician was polite, efficient and explained what he was going to do before he started.
The technician did an incredible job of not only cleaning our carpets but also educating us on how to spot clean and maintain them. His professional demeanor and timeliness was impeccable. I highly recommend this company and will definitely use them for all my carpet, furniture and floor cleaning from now on.
Pet odors still remains. I would understand if pet odors can be removed completely but it’s exactly the same a before the cleaning. Not even slightly better. And the pricing model is super unclear.
Fast and fabulous!!!
Major was professional and did an excellent job.
Very professional and my carpets looks so much better!!
This is only the second time getting our rug cleaned, (first one was about 2 years ago) but that's because our first time cleaned our rug so thoroughly we didn't need another cleaning until recently. Marcus arrived on the appointed time, explained his procedure and now we have a lovely rug once again. And once again I was delighted at the wonderful job Zerorez performed! Thank you Zerorez Las Vegas and we'll be calling again the next time we need clean rugs!!!