based on 40953 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and informative on how to keep up with the carpet clean with pets in the house. Thank you
Kind personalized customer service on the phone and in person, very happy and great experience.
I will kike to register a serious complaint regarding the conduct of one of your carpet cleaning technicians, Travis, who was scheduled to provide service at my home today, April 11, 2026 at approximately 9:15 am
Upon his arrival, after Travis had already ascended to the top of my stairs, I politely reminded him of my prior request for all technicians to either remove their shoes or wear protective shoe coverings while inside my home. This is a standard practice I maintain to preserve the cleanliness of my floors and respect my personal space.
To my surprise and disappointment, Travis not only disregarded this reasonable request but responded with an unprofessional and dismissive tone. When I reiterated the importance of shoe coverings, he retorted, "I'm gonna clean your carpet." I explained that while he might be cleaning the carpeted areas, the request applied to all surfaces and that all previous technicians from other companies had consistently honored this policy. He was the sole individual to outright ignore my explicit instruction.
The situation further deteriorated when Travis adopted a confrontational stance, stating, "Nobody’s gonna clean my house with my attitude." I found this remark incredibly offensive and utterly uncalled for. I firmly corrected him, clarifying that my request was about respect for my home and adherence to a reasonable policy, not an "attitude." His disrespectful demeanor and unwillingness to accommodate a simple, common courtesy were entirely unacceptable.
Given his continued recalcitrance and escalating hostility, I felt I had no option but to ask Travis to leave my property, as I was no longer comfortable having him perform any service. As he exited, he made a final dismissive comment, implying that any complaint I might file would have no consequences for him, stating, "Go ahead, go ahead. They’re not gonna do anything to me."
This entire experience was deeply disturbing and utterly failed to meet the professional standards I associate with ZeroRez. My understanding is that your company prides itself on highly trained technicians, excellent customer service, and a positive working environment – none of which were evident in Travis's behavior today. His lack of professionalism, blatant disrespect for a client's property, and confrontational attitude are completely unacceptable.
I expect a thorough investigation into this incident and a prompt resolution. I had anticipated a positive experience with ZeroRez, and instead, I was left with an uncompleted service and a deeply unsettling encounter. I would appreciate discussing how ZeroRez intends to address this matter.
The technician was very thorough and performed the job quickly without skipping any corners. The price was reasonable and the carpets look and smell amazing.
Great service for a great price.
Mekal was the tech and he was very unprofessional. I could not personally be home for the appointment so my mother received him. He made comments to her about the carpet being cheap and that he cannot do magic to get the carpet clean so we should be ok with mediocrity? He also got bothered when it was requested he retouch spots on the carpet. As a professional cleaning company cleaning area rugs shouldn’t require magic much less be that great of a challenge. Furthermore when you invite someone into your home to perform a service that is not free, it is unacceptable for them to make any negative comments. Had I known at the time he would have been asked to leave immediately. I also don’t know if it’s standard, but he collected payment before doing the work which at that point whether the job is good or bad, the company is paid so it’s easy for the crappy attitude to come out. I truly regret using your company but at least I can mark it off as one I will never use or recommend. I don’t need a refund, but that level of disrespect from your representatives is disgusting.
Knowledgeable
Easy to schedule, Efficient work. Major was Fantastic! I would have him handle our cleaning jobs in the future.
Carpets are cleaner! Friendly service with a smile😉
I’ve always used Zerorez because I like the way my carpet feels and looks .
Our technician was so helpful. He carried in an area rug that was too heavy for me to carry. The carpets he cleaned looked great. I was unable to answer this survey until now but I was (as usual) impressed with the work that my technician did Thank you
Sol was our guy for this job, he was excellent. We had numerous spots from our dog, he got right to it with his black lite and now they are gone.
I have already recommended you and him to one of my dearest friends.
Zerorez is the best!
Steve was very nice and he did a really good job on carpet night that means it’s time to bleep and that was very dirty from two dogs
The technician explained everything really well and had great customer service.
timely,knowledgable and professionable
You deliver! Had my carpet and furniture cleaned and it looks amazing. So excited the difference it has made. Your associate was polite, professional and very knowledgeable. He was extremely efficient and did an amazing job. I am so happy with the results. Thank you thank you!
Very quick and efficient! Carpets look great!!
My technician was on time, explained what he was doing and did it in a timely manner
Cleans carpets well
The tech was professional and very helpful in his recommendations. The carpets look great. The Tile and grout cleaning was AMAZING!!!
Great looking carpet after cleaning. Only issue…took 8 hours to completely dry.
The carpet looks exactly the same as before not fluffy at all like advertised. Spots never came out. Carpet feels crusty, dull and flat. Took over night to full dry. Have vacuumed two times thinking that would help no suchluck. Whole job took 20 min or less.
Very disappointed. I beleived the hype on the radio/advertising and had a high expectation however that was not the case. Not sure what can be done to fix the issue.
I believe the Zero Rez has the best carpet/grout cleaning services.
We have received excellent service each time we have used Zerorez. The employees have been professional and friendly. They always make sure we are happy with their service before they leave. Shout out to Tracy, our most recent employee to clean our carpets. Very personable and did a thorough job. Thank you Zerorez!
.
Service was quick(quicker than I could do it). Left my home smelling fresh and clean. Jay did a wonderful job. The deep cleaning really extracted years of debris. Carpets didn’t look brand new, and I knew they wouldn’t but it was a big improvement from where they started
Easy scheduling.
Fast service
Professional, on time, keep me informed on his arrival and the carpets-tile and grout look better than any previous cleaning carpet service.
A plus service.
They are VERY good at getting rid of stubborn urine stains! The bio treatment is amazing. They are the only ones that I would call again. 👍
Technician was friendly and explained everything thoroughly.
Communication from technician, on time arrival, knowledgeable, did a great job and carpets look and smell so good!