based on 39634 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very timely and efficient and the results were amazing.
No soap
This was the 3rd or 4th time I have used you guys and I wouldn’t say I have ever been like super happy to be nagged about buying add ons. This last time was really bad. I believe the guy doing the service was new and being trained but he had a “trainer” with him who I thought was pretty unprofessional and teaching him those sales tactics right in front of me. It also kind of ticked me off that I’m paying to get my carpet cleaned and you want to upsell me a higher powered clean to get rid of the high traffic spot by my door. Why is this not the standard clean? Also the poor newer guy telling me like 5 times I need to get scotch guard and people get mad if he doesn’t offer. I highly doubt anyone wants to be sold anything. I will not be using you guys after this because I have enough stress in my day and repeatedly saying no after I tell them first thing I do not want any extras is so irritating. Offer a good product in the first place.
Excellent service! Professional employees!
Great job on the tile floooring
Fast, friendly and efficient service! Great job was done on my carpets and they look fabulous!
Your technician did a fantastic job of explaining everything and the actual cleaning of our vents. He then vacuumed each and every room that the vents were done in. Great job and we will be using your services again in the near future.
Fantastic job done on my carpets yesterday. Will made sure I was satisfied and had me check thoroughly before he completed the job. He even moved the couch and one chair. I was impressed.
Zerorez services were great! The carpets looked like new after cleaning. Jay was amazing! Very professional and polite. I highly recommend Zerorez and Jay!
Fast booking and exceptional service!
Carpet was wet for at least 10 hours or more. Water didn’t get extracted properly in my opinion.
Charged me for 600 square feet of tile when it was under 450!
Very professional they explain everything
Easy to schedule and showed up on time. Prompt and Courteous.
Fast Clean service
Zero Rez is my go to for carpet cleaning. The job is always done at a very high level. Jordan called in advance. He showed up on time. He was personable, knowledgeable and clearly showed that he cared about my concern over spilling a drink on my carpet. I was very concerned and he helped me calm down and feel confident that he could get the job done right. And boy did he. Way to go Jordan.
I LIKED: YOUR REPRESENTATIVE WAS RIGHT ON TIME, WAS PROFESSIONAL, AND MOST OF ALL, VERY RESPECTFUL. YOU HAVE AN EXCELLENT EMPLOYEE AND SHOULD REWARD HIS WORK ETHIC!
We only use Zerorez for years. Very happy 😊
Seemed quite expensive for the actual service. $600 to clean 4 rugs seems excessive for only 60-90 minutes of work.
The best part about your service is how clean the rugs looked after Tracey was finished. Not only that but he was amazingly fast and thorough. You could not ask for better in the product and service that I got for the carpet cleaning. I would recommend Tracey and Zerorez to others!
Look zeroes is the bomb love the product they use my carpet are so bright and clean and the drying doesn't take too long to dry
Major does such amazing job taking care of my carpet love his people skill his smile and doesn't rush doing his work and also give you a call when he is on his way so Zerorez I salute you for having Major On your team
Tony storm walker which cleaned my carpet was the best.
Ricky got it very clean
My technician Mike Brown did a wonderful job on some tough stains. Would highly recommend. Will use again..
Very professional and great cleaning service
Richy was prompt, called before he got here, explained the process, completed the job quickly and my stairs look great now! Thank you
Brayden was great. On time and professional
And very friendly. Best part, my carpets looks fantastic! Thank you.
I was so impressed, Daniel had the best customer service and my carpets came out amazingly clean and beautiful.
Generally good work by tech, Ricky, but some nooks/crannies left undone. I expected a more complete job.
Tony is a good man and did a great job.
I'm very pleased with the results.
Thank you
Mikey was knowledgeable and knows how to do his job. He has has my carpet looking brand new!