based on 36814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The entire house was cleaned in short timeframe. I was informed of the cleaning process along the way with a very friendly technician explaining the choices of cleaning techniques.
Fast friendly and professional service. I was pleased with the outcome.
Zerorez has always preformed at the highest level or both professionalism and work integrity.
I will recommend them to any one .
Merry Christmas !
carpet came out like it was new. technician was very courteous and explained process and there would be rather quick drying. i have another room scheduled in January.
Steve was very nice. He worked very fast and did a wonderful job. We have no more stains
The technician was very professional yet friendly. I was very pleased with the outcome floor wasn't sopping wet and carpet looked great.
The technician was professional, knowledgeable and my couches look great, very clean!
My house didn't small like weird chemicals.
Person who came to the house very professional, sorry don't remember his name.
Efficient and friendly staff
Very efficient!
Every time we have gotten our carpets cleaned, the products that are used always get whatever may be on the carpet up. Leaving the carpets looking brand new again.
The service was excellent. We had our carpets cleaned before moving into our home and they turned out great.. I appreciated the explanation on your services and what to expect.. thank you
Workers were quick, presentable, Engaging, respectful they did a great job and the carpets look great..Thanks
How many times can I submit a 5* rating?
I still have some spots in my carpet.
Jasper has done my last two carpet cleanings. He does excellent work.
Fast and efficient
Steve was great! I am grateful for your services...
Professional and efgicient
The office looked like new. I felt like your workers were professional and very hard working. I wouldn't use any other place for carpet cleaning.
The Deep Cleaning & carpet protection for my carpet really adds to thefabulous appearance.
on time, courteous, thorough, polite, excellent job
We have used your company in the past and we were very happy. Recently we had an area rug cleaned. The gentleman that showed up could be heard arriving from down the block. Once here he left the van doors open blasting his music. Not only was I not very happy with this but also my neighbors. Several came over to ask who just left and complained to me about the music.
My wife was told there was $100 minimum for our sercice, this trip was an 8x10 area rug. The price turned out to be more plus a service charge. I have never had an issue with pricing previously, in fact I believed it to be very fair. This trip however I think was too expensive. I have told my friends and coworkers to to use you in the past, I don't think that will occur anymore.
The difference in the level of professionalism between the others and the most recent tech is astounding. The past techs were great, this guy was not.
When I made the appointment, I described every area that needed to be cleaned. I was asked about stairs, rooms, and hallways. I was given a quote of $235. During the cleaning it turned into $326 due to the stairs, hallway, and the size of the loft, which were all discussed previously. Very fast, prompt service. Areas cleaned very fast.
Carlos was very professional and did an amazing job. He was very knowledgeable. Our carpets look brand new!!!
This was the first time I used your service. I had carpet/area rugs, 3 couch cushions/arms and tile cleaning. The first technician that came out did a horrible job.
The tile was still dirty, and the carpet did not smell fresh. There was a vomit smell from where my dog had an issue, and it was still there.
I had to call back and have someone else respond. The second technician, Eric, was much better He went over some of what the first technician did, 3 tile areas and one area rug, and did a much better job. Eric needs to train the first technician. It makes me wonder how clean the rest of the tile and carpets are that Eric did not re-clean.
I also was disappointed with the price. I paid $575.00, and this seemed extreme for what I had cleaned which was small walking paths in 2 bedrooms, 4 area rugs and tile, 3 couch cushions and this was with a free hallway. I feel like it should have been around $200.00 at the most for what was done.
At this time, I could not justify using or recommending your service again.
More cleanliness post completion.
The first time here the rep did not touch the second staircase which was on the order and on the invoice, and never touched a bedroom again on the order and on the invoice. I was charged for 8 rooms and had 6 cleaned; charged for two staircases and only had one cleaned. I had to call and they did send someone else out, however, I noticed that the throw rug in one of the offices was not touched and it was highly inconvenient to empty the room(s) for the second attempt at cleaning. Very disappointed. Won't use again.
Excellent service once again
Second time I have used these people, carpets are so clean and you can feel that there is nothing "left behind". Strongly recommend this company! They are also very punctual and their techs are so professional and courteous - use them!!!